Who reported on Service Strategy? (First Name + Last Name)
Eliza Dagoy
100
Who reported on Demand Management?? (First Name + Last Name)
Bien Alejandro
100
Explain IT Service Catalogue Management
Aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies
100
Who presented on IT Service Level Management? (First Name + Last Name)
Anton Reyes
100
What is the full form of BUSPERF as per the EAF?
Evaluation of Business Performance
200
There are 4 major processes in Service Strategy. NAME AT LEAST TWO (2)
Demand Management helps organizations balance two primary concerns. Name the concerns.
Producing too much. Having too little capacity
200
Explain Service Catalogue
Service catalogs provide a customer-facing view of available service and product offerings provided by departments within the organization. Allows organizations to promote these offerings in a structured and easily navigable way, and encourages customers to access catalogs to serve their own needs.
200
BONUS
BONUS BONUS
200
Name ALL FOUR (4) reporters. (First Name + Last Name)
Bien Alejandro. Abigail Chong. Eliza Dagoy. Anton Reyes.
300
In the IT Service Portfolio Management, there were two aims mentioned in the presentation. What were the aims?
1.) Aims to include the complete set of services managed by a service provider. 2.) Aims to manage the entire lifecycle of all services.
300
What is Demand?
The desire of purchasers, consumers, clients, employers, etc., for a particular commodity, service, or other item
300
BONUS!!
BONUSSSS!
300
What are the THREE (3) components of IT Service Level Management?
Service Level Agreement. Operational Level Agreement. Planning Documents to improve quality of service.
300
When is our next seminar? (Date + Time)
MARCH 6. 1-4pm
400
What are the components of an IT Service Portfolio Management?
1.) Service Pipeline. 2.) Service Catalogue. 3.) Retirement
400
What were the TWO cycles mentioned?
Virtuous Cycle & Vicious Cycle
400
There were 11 major processes mentioned in Service Design. Name AT LEAST FIVE (5).
1.) Service Catalogue Management. 2.) Risk Management. 3.) Compliance Management. 4.) Service Level Management. 5.) Design Coordination. 6.) Supplier Management. 7.) Capacity Management. 8.) Availability Management. 9.) IT Service Continuity Management. 10.) Information Security Management. 11.) Architecture Management.
400
What are the FIVE (5) challenges in Service Level Agreement?
1.) Determining when the creation and enforcement of SLAs is warranted. 2.) Definition and enforcement of performance measures. 3.) Invoking penalty clause. 4.) Contact Points and Escalation. 5.) Amendment Sheet.
400
CCS celebrated it's _____ anniversary last year.
33rd
500
Mention all FOUR (4) activities/steps of IT Service Portfolio Management. IN ORDER.
Define. Analyze. Approve. Charter.
500
There were 5 reasons mentioned on why Demand Management is important. Mention AT LEAST THREE (3).
1.) Maintaining excess capacity is a cost to an organization. 2.) Will increase rather than decrease costs. 3.) Cost of service for customers might also increase. 4.) Customer frustration might ensue (too little capacity). 5.) Ineffective customer service might take place (generate demand beyond what you can deliver / “False Advertising”).
500
What does a well-defined and managed service catalog provide? Mention ALL FOUR (4).
A self-service opportunity for customers. A single portal to present all service and product offerings. A standardized approach to request fulfillment. Management of customer expectations
500
Explain Supplier Agreement
Agreement between IT orgs with external partners and suppliers. Ability to obtain the most value from spending on partners and suppliers is a critical success factor.
500
Where did Sir Sipin attain his Bachelor of Science in Mathematics?