General
What does ITOM stand for
IT Operations Management
CMDB stands for
Configuration Management Database
Blank allows an administrator to run a CI Configuration discovery on a single IP address without requiring a schedule.
Quick Discovery
Entity that issues a digital certificate.
Certificate Authority
Blank provided within each connector walks you through the steps for configuration
Guided Set-up
Blank is a centralized inventory that gives you full visibility into your IT environment
CMDB
A way to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization. This is a one stop shop for the CMDB.
CMDB Workspace
Where new discovery patterns can be downloaded from
Bonus: The frequency at which they are released
ServiceNow Store
Monthly
What are the 3 automated work flow catalog items for certificate management.
Request
Renew
Revoke
This role is required to install Service Graph Connectors for populating third-party data into CMDB
Admin
Blank are the pre-defined integrations that ingest data into Configuration Management Database (CMDB) from third-party sources from different domains like security, server, software or monitoring, internet of things (IoT), and Cloud.
Service Graph Connectors
The health of the CMDB data is monitored and reported for which 4 key performance indicators.
Completeness
Compliance
Correctness
Relationships
The 4 phases of discovery
Scanning
Classification
Identification
Exploration
What certificate athorities have pattern APIs available
GoDaddy
DigiCert
Entrust
Sectigo
What are the steps of the configuration data pipeline?
Ingest
Standardize
Reconcile
CMDB
Blank is an automated process that continuously scans and identifies all the components within the IT infrastructure
Discovery
A policy-driven framework for bulk management of CI life cycle operations such as deletion, archival, and attestation
Data Manager
Blank retains complete history about discovery sources and proposed values, involved in updates of CI attributes
CMDB 360
Old answer: Multisource CMDB
Decides which CA needs to be contacted for certificate operations.
Routing policy
Use blank to resolve any issues or perform a general analysis on a Service Graph Connector installed on your instance
Service Graph Connector Support Tools scoped application
What creates a detailed, complete view of objects within the IT infrastructure, with a focus on the semantic connections between them
Service Mapping
What facility can eliminate duplication from non-cmdb tables?
IRE
This port must be open for SNMP access
Port 161
What table stores all certificate renewal tasks and new certificate request tasks.
Bonus: Technical name
Certificate Task
[sn_disco_certmgmt_certificate_task]
The 3 most common service graph connectors for end user devices
Jamf
Microsoft SCCM
Microsoft Intune