Its A Jeo-Pardy !

Membership First/Compliance

100

What are the three pillars of Membership First?

Discover

Personalize 

Back

200

What does STEER stand for?

Sleep, Travel, Eat, Entertain, Ride

300

Where can we get updated information about compliance?

Assessor's Workbook

400

What should you ask CM when booking FHR/THC?

Pre-Trip Servicing

“As part of the effort to enhance your experience, the hotel may reach out to reconfirm your stay and assist you with any special requests you may have. Would you allow us to give your email address to the hotel?”

500

Name 2 compliance that need to be stated or asked prior to booking a hotel.

• Total cost of the stay in currency displayed
• “Including taxes and fees” (verbatim)
• “Optional fees may apply” (verbatim)
• Complete and accurate hotel cancellation policy and listed penalty
• Cancellation policy timeframe must be stated as AM/PM or in Military Time
• “Local hotel time” (verbatim, even if no time is indicated)
• “To avoid a penalty” (state verbatim if no penalty listed)
• Cancellation policy and penalty are required to be stated even if the booking is within the hotel’s cancellation policy
  -Ask for the sale.

Team Michelle

100

Where is Michelle?

Antarctica 

200

Who is our snack GOAT?

Silvia

300

What cruise lines have the people in our class come from?

Norwegian, Royal, Crystal, Silver Sea, MSC

400

What is Z in the phonetic alphabet?

Zulu

500

Name one of Belinda's previous jobs. 

Police Officer

HR Assistant

Sabre

100

What is the step needed before clicking book for hotels?

Add Customer Details (ACD)

200

What PCC should we be using for training in Sabre?

6FZJ

300

What is the step (what do we need to do) before End and Retrieve?

Add to PNR/Receive From

400

What app do we use in Sabre to make sure we stay compliant?

Disclosures Red App

500

Where would you find the hotel cancellation policy in Sabre?

Rate Details

Hotel/Car Benefits

100

What is needed to recieve the THC benefits?

A minimum 2 night stay

200

How do you receive the $200 hotel credit? 

Book prepaid Fine Hotels + Resorts (FHR) or The Hotel Collection (THC) bookings (2-night minimum on THC bookings) with American Express Travel (by phone or through Amextravel.com).

300

Who are our preferred car vendors?

Hertz, National, Avis

400

What benefits are included with FHR?

• Noon check-in, when available
• Room upgrade upon arrival, when available
• 4:00 pm guaranteed late checkout
• Daily breakfast for 2 people
• Complimentary Wi-Fi
• Experience credit valued at a minimum of $100 (varies by property)

500

How much is the bonus for Uber Cash and when do you get it?

$20

In December

OPUS

100

What compliance are we providing based on address of Card Member?

California Restitution Fund Disclosure

200

What tab gives us more information about our Card Member, i.e. passport info, loyalty numbers, etc.

Preferences

300

What caller types can book travel on main platinum card?

BCM, AMT

400

Authorized to transact with TLS using their own Card. You may not discuss any Basic Card Member account information including MR balance. Not authorized to redeem MR unless also an Account Manager- Travel or have a separate MR account.

Supplemental Card Member - SCM

500

What is the tool used to provide step by step instructions for our day to day bookings?

CHC - Colleague Help Center