Core Platform
What is the main user interface for accessing ServiceNow?
ServiceNow Portal
Which module is used to manage unplanned interruptions?
Incident Management
What feature automates multi-step processes in ServiceNow?
Workflows
What tool is used to create visual representations of data?
Dashboards
What is the ServiceNow tool for connecting to external systems?
IntegrationHub
Which ServiceNow feature allows users to search for records across tables?
Global Search
What process manages requests for new services or items?
Request Management
Which tool allows for low-code automation of tasks?
Flow Designer
What feature allows users to schedule reports?
Scheduled Reporting
Which protocol is commonly used for ServiceNow web services?
REST
What is the term for a reusable set of fields in ServiceNow?
Table
Which module tracks changes to IT infrastructure?
Change Management
What ServiceNow feature triggers actions based on record changes?
Business Rules
What is the ServiceNow tool for ad-hoc data analysis?
Performance Analytics
What feature allows ServiceNow to consume external APIs?
REST Message APIs
What is the ServiceNow tool for customizing the look and feel of the platform?
Service Portal Designer
What is the database of IT assets called in ServiceNow?
Configuration Management Database (CMDB)
What is the name for reusable automation components in Flow Designer?
Actions
Which feature provides real-time monitoring of key metrics?
Performance Analytics Widgets
What tool helps automate file transfers with other systems?
MID Server
What scripting language is primarily used in ServiceNow?
JavaScript
Which ITSM process is responsible for root cause analysis?
Problem Management
Which ServiceNow capability allows for robotic process automation?
IntegrationHub RPA
What capability enables data visualization with external BI tools?
OData Integration
Which integration capability supports event-driven automation?
Webhooks