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Copper Support teams
Copper technology and systems

Service Qualification
Order Processing/Move
Random
100

You processed a removal of discount and now is on delivery. You need this order to drop so you can process another order to re add the same codes. Who should you reach out to to make this possible? 

Drop order Express team (DOE)

100

This RIT or Recommended Install type is where physical work or changes required at the Central Office to connect the service.

Rack work

100

What tool should we use to determine if the address is non forborne? 

Community Page

100

What type order should you create in Omni to add discounts? 

Change Pricing and Billing

100

How much is the regular rate of Core package in Optik TV Evolution?

$35

200

Your order is stuck on TBC or to be cancelled and you need to get this cleared. Who handles this task? 

Flamingo/ORT

200

A three-digit codd used to identify a central office exchange.

NXX

200

What tool should we use to the determine the port availability of the community?

Service Address Qualification tool or SAQ

200

When adding Optik/Pik TV on an existing internet, what button in Omni should you choose?

Replace offer

200

When can a MEP be a valid charge? 

For non forborne customer who takes a standalone SL

300
The customer decided to renew his commitment with us and opt for a GWP. The tools tab doesn't show you the available GWP even though the customer is eligible, who should you reach out to?

go/gwphd

300

A geographic area code identified by a unique three-digit code.

NPA

300

This procedure is where we use two clearances to access services us as Optik TV in Copper, to provide higher internet plan and better number of tv streams.

Loop Bonding

300
This type of move is when a customer activates his services early at the new address before his disconnection at the old location. 

Overlapping move

300

What the highest upload speed we have in Copper?

35 mbps

400

You can no longer amend the order as the buttons in Order History are all greyed out. What could be the reason and who should we reach out to? 

Order is PONR so we need to add TLR via go/tlrx

400

This is a large-scale computer used to route telephone calls in a central office.

Switch

400

This is an automated system that leaves a voicemail for an outgoing customer between 6 and 3 days before the due date of the incoming customer's Provide or Move order. This is only activated when the customer has a landline on Copper.

Mrs Cleary 

400

What type of move should you we follow if there is a 30 days gap between the cease date and the provide date of move? 

Regular move 

400

What's the deposit fee range that customer may incur for deposit payment?

$100-$800

500

You noticed a working clearance path but upon opening the account using the clearance number, the account is already closed. Who should you reach out to in order for the clearance to be updated?

Assignment (Onesource Chat > CSD Assignment)

500

This is the term used in Copper for FDH. 

Cross connect / SAC

500

The check feasibility result gave you a SW order for SL Provide even in Omni. The customer is saying that they don't have a jack and they need a technician. What should you do?

Add T&M Force field

500

What should you do if a copper customer is moving to another copper location but has SHS?

Process copper move for FFH Products and transfer to SHS Ret.

500

Describe what happens on every closing statements (4).

1st month - Usage charges 

2nd month - Equipment Charges

3rd month - Refund

4th month - Final Bill