Banking
What is ACH?
Automated Clearing House
Best Describe Emphaty?
"The answer depends on the game master"
What is your House?
Accounts and Settings
What is KYB?
Know your business
Apple of the eye mean?
favorite
Best Describe CHARGEBACK?
A chargeback happens when a customer contacts their bank or card issuer
In RAP, P stands for?
Partner for Outcome
It is the measurement of satisfaction of the customer after the call.
Csat
In the Miller Family, Who is the 15 yr old who receives his allowance?
Callie
Cash App offers free overdraft coverage up to what maximum limit on eligible card purchases?
$200
What if MFA?
Multi Factor Authentication
Past tense of Spin?
Spun
GBF is located on Pasig or Quezon City?
Quezon City
Enumerate the 4 stages of Interaction flow?
Listen and Confirm
Investigate and Personalize
Resolve
Close with Impact
what is the study of insect?
entomology
Enumerate the Transaction Journey and your interpretation?
Authorization
Void
Capture
Saying "I love you" is like Acknowledgement. It’s the daily ________. It's the confirmation that the connection exists.
baseline
Christopher Caldwell
To unlock "Green Status" premium banking benefits, a customer must fulfill which criteria?
D. Deposit $300+ per month in paychecks or spend $500+ per month via Cash App Card/Pay.
Can you sing for us?
Yes!
What are the 4 types of Payment Method?
Cash and Checks
Debit and Credit Cards
Digital and Mobile Wallet
P2P Transfers
A customer complains that they have been waiting in chat for over an hour to get a response. Under which root cause category does this complaint fall?
Latency
Who is the Site Director in GBF 2?
Paolo Ocampo
An ACH transaction where money is actively "pushed" to an account - such as a payroll direct deposit - is known as what?
ACH Credit
Show your moves to us using your best maneuver.
~Using the chicken dance~
Depends on the game master