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Change Mgmt 1
Change Mgmt 2
Change Mgmt 3
Change Mgmt 4
Change Mgmt 5
100
What checkbox should be marked when there is non-IT performed work that affects IT systems?
Informational
100
What type of change can be documented after implementation?
Emergency
100
How many Prod Code Promotion or Implementation of Change tasks are available per Change?
1
100

Who must approve an Emergency Change prior to implementation?

No approvals required prior to implementation - #1 priority is to restore service!

100

When does Lead Time start?

When change is moved to Approval Pending state.

200
What dropdown options may be applicable if you have an Urgent change but it doesn't qualify as an Emergency?
Exception Type
200
What two types of Impact marked in a Change require a BIN to be sent?
Technical Impact and Business Impact
200
Who must approve an extension to the Change window?
Technical Team Lead or Supervisor
200

What does BIN stand for?

Business Impact Notification

200

What does CAB stand for?

Change Advisory Board

300
What field should contingency dates be noted?
Description
300
How many business days prior to planned start should a BIN be sent to Change Management?
5
300
What's the first step when you decide you want to extend your change window?
Look for conflicts with other changes in new window
300

What is 1 of the 3 things the conflict checker will look for?

Conflicts with Maintenance Schedule, changes scheduled for same CI in same window, Blackouts/Freezes

300

Who approves Emergency Changes related to a P1 Incident?

Major Incident Manager

400
Can contingency dates be used if UAT is not completed on time?
No
400
What does SOX stand for?
Sarbanes-Oxley
400
Can a change be remediated using the same change ticket?
Yes, if remediation can be completed within Change Window
400

What risk level must all Standard Changes be?

Low

400

What does RFC stand for?

Request for Change

500
What are considered business hours by Change Management?
6am-7pm weekdays
500
What two roles must we ensure segregation of duties to be compliant with SOX?
Developer & Implementer
500

What 2 groups must approve a change window extension?

Tech Team Lead and affected Business Partners

500

How many previous successful implementations are required before you can apply for a Standard Change Template?

2

500

Who is the single point of contact for any Change?

Change Coordinator