Category 1
Which IVR block is used to let callers leave a message?
Voicemail
Which IVR block sends the caller to an SAS agent?
Transfer to SAS
Which IVR block sends the caller to an “outside” contact?
Transfer to Number
Which IVR block would you use to play a recording and then hang up?
Disconnect
What is the IVR rate for advanced IVR?
$0.15/minute that the IVR plays
When would you configure a Simple IVR in Rotary?
If the customer is on Basic
Where can you view IVR interactions?
IVR log
Which IVR block would you use if you want the IVR to change based on the day of week/time of day
Date/Time
What actions can you perform in the IVR log?
Block caller, play, download or email voicemails
In a simple IVR, where does the press 1 option go? Can it be changed?
To the number that the simple IVR is configured on. No it cannot be changed.
How many Options can you add in the IVR’s greeting?
If a customer needs more than 10 options in their IVR, what IVR block can you use in addition to the Greeting block?
New Option
Which IVR block will not be available if HIPAA is turned on?
Voicemail
Which IVR block is used for employee transfers?
Employee Extension
If a customer just wants to use us for IVR purposes, do they need an additional line?
No
If a customer has 1 script and 1 advanced IVR with 4 options, how many additional lines do they need?
1
When using the employee extension option within the Greeting block, can you program in your own extensions?
No. Employee extensions are pre-programmed 800-899
In a simple IVR configured in Rotary, where does the Default option under the no match/no input drop downs go?
To the press 1 / number that the IVR is configured under
The Date/Time IVR block can use your business hours or what?
Specific Dates
If a customer wants just an English/Spanish IVR, would that be simple or advanced?
Simple
Where in the IVR workflow can you set business hours when using a Date/Time block?
Options
When using the Employee Extension IVR block, you can choose to transfer the caller or send the call where?
to Voicemail.
Where can you activate DTMF in an advanced IVR?
Greeting block
If a customer has 3 scripts and wants each script to have it's own corresponding advanced IVR, how many additional lines would the customer need in total?
5
If a customer requests a hold report and they use an advanced IVR, which twilio number do you have to use to create the report under?
The number that's assigned to the script.