Tasks and Workflows
In the left navigation, what color does a task that is overdue appear as?
Red
True or False: Messenger Tasks can send out an SMS message
False
If you’d like to review iVUE Software Release information, where would you find that information?
NISC Community
What feature allows your customers to have multiple logins to the same account?
Manage Additional Users
How long will an Inactive report/process with a Job Name remain in the Job Manager?
Until it is manually deleted
Which Task Type drives the user to a specific tab/subtab of the service order?
Service Order Internal Screen
The Premise Visit event is in which category of Messenger?
Work Management
True or False: There is no way to track Saved Queries.
False – Saved Queries Extract
What screen do we find the ability to turn on the Smarthub Reconnect feature?
Payments, Fees
How long do unnamed reports stay in Job Manger before being deleted?
96 hours
Which screens in iVUE Service allows you to set default workflow templates? (Hint: there are two of them)
Service Order Type and SO Company Options
What is the break tag we discussed in html format?
<br> or <br/>
The Bill Message Preview List was redesigned and renamed to what?
Bill Statement Hub
What feature allows you to have a custom pop up when customers log into Smarhtub?
Custom Prompt
True or False: I can view the Output for all reports/processes I see in the Job Manager.
False. You can only view the Output if you have Security that specific report/process.
What type of task must be completed prior to moving forward within a Service Order? (Hint: This is based on the scheduling code)
Critical task
What screen can we go to in Messenger to mark an errored email as active?
Subscriber Admin
True or False? Only Mobile Service Providers and Wireless Resellers will be affected by the Safe Connections Act for Survivors of Domestic Abuse.
True
Where can I change the company logo when customers log into Smarthub?
Color and Image Controls
Are you able to change the Group name once it’s created?
Yes, in Admin
On what screen can you see a listing of the Work Groups a user is associated with?
Resources > Work Groups
What screen can I navigate to, to be able to see what our toll free number is?
Settings > General
If NISC prints your stand-alone Delinquent Notices, where are the two different places in iVUE that you can view the notice?
Bill Statement Hub and Billing Summary>DQ Notice
What is the site that allows customers to log in and make 1 time payments?
PayNow
How many different ways are you able to access the Job Manager?
2 - iVUE Service and Admin