RESIDENCE HALLS
1 per person in a room . . .
What is the correct number of wrapped plastic cups to place in a room?
765.661.5432
What is the On-Call Phone Number?
765.677.4636
What is the Student Center Informaiton Desk Phone Number?
"A group of people who go out of their way to make each other look good."
What is a team?
I Peter 4:10 - "As each has recevied a gift, use it to SERVE one another, as good STEWARDS of God's varied grace."
What is our Office Verse?
The position of Mini-blinds in each room.
4201
What is the On-Call Phone 4-digit code to access voicemail?
Suite 270
What is the suite number of the ECCS Office?
"There's always a reason to . . ."
What is "Choose Joy"?
Black and White - the technical aspects of the job . . . what we do.
What is Service?
75 degrees - except for Beckett which is 70-72 degrees.
What is the proper temperature to set the AC's at when sweeping a Res. Hall room?
7am-1am Daily
What are the On-Call Hours?
The proper place for items to be stored when not in use.
What is Home Position?
Employees who have a job-related issue, conflict, or complaint should first discuss it with the staff member involved and then with Service & Hospitality Manager, Administrator, or Coordinator as appropriate.
Manager/Administrator/Coordinator ->
Office Manager -> Director
What is the appropriate way to address an issue with a co-worker?
Color - the way we make people feel.
What is Hospitality?
Undergarments, socks, food, body wash, shampoo/conditioner, hand soap, toothpast/toothbrush, liquids . . .
What are things we do not keep or log as Lost & Found?
The top 3 reasons guests call the On-Call number.
What are clogged toilets, getting locked out, and AC doesn't work?
This location is not a place to congregate as the Tropic Blue Crew or to eat your meal.
What is the Student Center Information Desk?
This is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think, say or do. It is more important than appearance, giftedness or skill. It will make or break a company . . .
What is attitude?
Giving customers what they want . . . adding a little extra to exceed customer's expectations . . . EVERY interaction, EVERY time."
What is "Give em' the Pickle"?
ALL lights on in Common Areas and Hallway, ALL doors closed and locked, no unexpected surprises for our guests, and ensuring that the Residence Halls meet our standards for our guests.
What is the reason we do a final walk-thru of Residence Halls the day before or morning of a groups arrival?
Wear either your ECCS Shirt or your ECCS Nametag (PREFERABLY BOTH). More importantly, wear the attitude of an ___________.
What is an A+ Servant?
This person WALKS between the two main lines and the salad/demo line area directing lines, informing guests of food options further into Baldwin, and helping with any questions from guests.
What is the "Y" Person in Baldwin?
"If you aint serving, you ain't leading!"
What is the Larry Principle?
"... serving others well in unexpected ways. This philosphy is about creating extraordinary experiences by anticipating needs, offering support with generosity, and fostering a sense of belonging and warmth . . ."
What is "Unreasonable Hospitality"?