Intake
When starting an intake for JBH, we must search for the __________ using the unit number, driver ID or driver alpha code.
What is the Incident Number
If there is a __________ on the list of shops, we must reach out to the JBH channel.
What is JBH Terminal
True or False: We do not follow the account notes for preferences.
What is true
If you have an AGRI unit in intake, what additional notation should be left?
What is AGRI UNIT (AGRI UNIT, DO NOT SEND TO AUTO DISPATCH, 1 HOUR OR LESS ETA)
What type of transfer do we make when transferring a driver to JBH?
When you answer a JBH warm transfer intake, what information do we ask the JBH agent for?
What is the ticket number
Non-AGRI JBH tickets can go through the normal auto dispatch process until the ticket hits ________ minutes in dispatch, before you update the JBH channel and switch to manual dispatch
What is 20 minutes
What line under the attributes do we look at, in order to choose the correct tires from the list?
What is axle tire category
How many auto dispatch attempts do AGRI units get?
What is none
If the driver is not on the side of a road (or at a repair facility) the breakdown location is considered to be a _____.
what is yard
If the unit is a chassis, we must also get the ___________ number.
What is the Container Number
True or False: if there is no driver, we huddle with dispatch.
What is False
Where do we find the product preference list?
What is in the script on the unit/repairs page
What is the max ETA for a dropped AGRI unit?
what is 1 hour or less
If a shop declines for no product, JBH wants _______ and _______ to be notated in the decline note.
What is the ETA and what products are available
We are only preapproved for up to 2 tires (and rims). Anything above 2 tires must be entered as an _________.
What is an Inspection?
Before we let the technician go after the huddle, we must save and accept the ticket and give them the __________________.
What is customer work order number
If a steer tire is needed, we also need to know if the unit is a ___________ or ___________.
What is Sleeper or Day cab
After dispatching an AGRI unit, you are required to _____________ and notate that you did so.
what is advise the JBH channel of the ETA.
If the breakdown location is a railyard, and the driver cannot move out of the gate, we must ___________.
What is obtain approval to dispatch
What are at least 3 of the required public notations for JBH?
What is
Driver name and number
Is unit backed into a dock?
Is driver staying with unit
Rim damage?
Full location
temp/is the driver able to stay warm
If tires are set up as inspection, we advise the technician that they will have to ___________ and call for approval.
What is upload photos (with tire position, cause of failure, and tread depth marked)
JBH gives fleet HQ approval for tech's to ______ the _____ to the ICC bumper, and update JBH.
what is zip tie the mud flap to the ICC bumper
JBH AGRI loaded trailers are typically loaded with __________.
what are live animals or feed
If you have a unit being serviced in Canada, you will have to reach out to the TL channel to get the __________ switched from US to Canada.
what is billing information (US to Canada National account)