JCC/ Passport/Loyalty
What is loyalty?
Our e-mail capture!
What’s the best way to deter theft?
Great customer service
What lengths do we sell in mens pants?
30, 32, 34
Name 3 styles of denim we carry.
Stovepipe
9" Midrise
10" High-rise
Essential Straight
Full-wide leg
Full-length Flare
Trouser Jean
Mid-rise Flare Crop
What ages do we carry in-store for CC? What size is an online exclusive?
In store we carry sizes 2 y/o to 14 y/o. We do carry 16 y/o, which is an online exclusive size.
Name 3 benefits of opening & using a J. Crew Credit Card
$25 off during birthday month, 20% off purchase when opening card, CAM in October and March, earn double the points/2 pts for every $100 spent, free shipping online, free alterations and monogramming at Retail
What is our hard tagging policy? Where are the placements of the hard tags?
All items $118 and over, with the exception of all denim. On the seam, upper right hand side of the sewn-in J.Crew tag. Otherwise, on the bottom left-hand side of the garment when laying flat and looking at it, about 6 inches up from the bottom through the seam.
What’s the difference between Slim fit and Straight fit chinos/jeans?
Straight has more room through the hip & thigh, tapered below the knee whereas Slim is slim fitting throughout the whole leg and slightly more tapered below the knee
Name 2 differences between the LS GF tee and the LS Artist tee
GF is a crewneck, relaxed fit, Artist is a boat-neckline and is more of a fitted tee
Name at least one style we carry that’s technically considered un-isex
Pajamas, polos, slippers, some sneakers
What should our loyalty goal be each day?
85% or better!
What is Open Talk and how can you find the number?
Confidential/anonymous hotline to report something you’re not comfortable coming to your SD about; can be harassment, internal theft, discrimination etc. A poster is in the break area with information, and you can also find all the info on Zipline
We are not a suiting store; however, we do have guests coming in looking for suiting. Where would we direct them to ensure they find what they’re looking for?
Straight has more room through the hip & thigh, tapered below the knee whereas Slim is slim fitting throughout the whole leg and slightly more tapered below the knee
We have 6 apparel styles in-store currently in our very popular Extra Soft material. What are they?
Crewneck
V-neck caridgan
Collard v-neck/polo
Cableknit mockneck
Cardigan
Sweater dress
CC has 2 different top hanger sizes. What sizes ranges are for the small top hanger and what size range is for the large top hanger?
Small: 2-7 or XXS-S , Large: 8-14 or M-XL
What charity does J. Crew Factory support?
Saint Judes
Describe what a recovery statement sounds like
Describe the item specifically and ask if you can hold it for them at the counter so they can purchase when they’re ready. Never accuse them of having stolen anything
What's the one fit that we don't carry in store but offer online in our men's jeans and chinos?
Athletic-Slim.
Name the different dress pants we carry in womans - IN STORE. Bonus 100 points for online only styles:
What size does a 4-5 equate to?
Size XS
Name all 3 Passport Tiers, the spend required to enter each tier, and the birthday benefit for each tier. 100 point bonus, what is the birthday benefit for cardholders?
Green, $0, $10
Navy, $500, $15
Gold, $1000, $20
Cardholders earn a $25 birthday reward
Explain what Shrink is and what our shrink goal is for 2023
Total loss over total sales volume for the year, as a percentage. Shrink goal is 0.35
What’s the dimension difference between Slim and Slim-Untucked?
Slim untucked is 1 ½ inch shorter in the body and 1 inch shorter in the sleeves
Name 3 apparel styles we carry year-round.
High-rise Girlfriend Chino
Girlfriend tees
Teddie Sweater (100% cotton in Spring/Summer, wool-blend in Fall/Winter)
Denim
Ruby Crop Pants
Jamie Pants
Kelsey Flare
Layering Tanks
Name a matching "daddy & me" item that we currently carry in-store in boys & mens.
Diamond quilted half-zip