LEASING
MAINTENANCE
OPERATIONS
FAIR HOUSING
WHO IS
100

The amount of income someone must make to meet our income criteria.

What is 3x the monthly market rent?

100

This routine type of maintenance helps avoid future costly repairs.

What is preventative maintenance?

100

This document outlines resident rules and expectations.

What is the lease agreement or community policies?

100

It is acceptable to list "Perfect for Young Professionals" in a marketing ad for your apartment building (T/F).

What is False?

100

This member of Team JSHAMP works at every one of our buildings every week.

Who is Michael Vazquez?

200

Offering different deals or rental rates to some prospects but not others is a violation of this law.

What is Fair Housing?

200

When changing a light fixture or outlet, maintenance must first do this for safety.

What is turn off the power (or flip the circuit breaker)?

200

This is the document used to track income and expenses for a property.

What is a budget?

200

DOUBLE DOUBLE!! This class is protected under both the Fair Housing Act and the ADA.

What is disability/disabled?

200

These two coworkers both have a pet named Apollo.

Who is Bryanna and Haley?

300

DOUBLE DOUBLE!!! The best way to calculate someone's annual income is by using this math expression.

What is hourly rate x 40 hours/week x 52 weeks/year?

OR

What is hourly rate x 80 hours/pay period x 26 pay periods/year?

OR

What is hourly rate x 2080 hours?

300

This common repair is needed when a faucet won’t stop dripping.

What is replacing a washer or cartridge (or fixing a leaky faucet)?

300

This form is often filled out after injuries, major maintenance issues, or disputes.

What is an incident report?

300
We must allow this type of animal to move-in, regardless of pet policies, without paying any fees or monthly pet rent.

What is Emotional Support Animal (ESA) or Service Animal?

300

This Leasing Guru doubles as a music theatre and dance genius. Karaoke and dance, anyone?

Who is Anna?

400

This is the term when someone allows a non-resident to move-in without prior approval from management or a signed lease.

What is subleasing or an unauthorized occupant?

400

This HVAC component often needs to be cleaned to keep airflow efficient.

What is the evaporator coil or air filter?

400

This is the name for the financial summary used to track a property's income, expenses, and net operating income.

What is a profit and loss statement (P&L)?

400

Civil penalties for violation Fair Housing can cost up to this amount of cash.

What is $150,000?

400

This JSHAMP maintenance wizard can play at least 8 instruments and has played in several bands.

Who is Joe Ives?

500

If an applicant is denied only due to income, they have what options to try and get approved.

What is proof of additional sources of income, adding a guarantor, or adding another leaseholder?

500

This is the name for the plumbing fixture that prevents sewer gases from entering a unit.

What is a P-trap?

500

This process ensures vendors are properly insured before they do work on-site.

What is vendor compliance or COI (certificate of insurance) tracking?

500

This is the term for a housing policy or practice that seems neutral but has a negative impact on a protected class.

What is disparate impact?

500

These JSHAMP employees together mimic a popular candy.

Who is Mike & Ike?