CHARACTERS
Vice President for Marketing and Sales at MLI and the protagonist of the case study
Who is Jamie Turner?
Who has frequent outbursts, uses profanity, and appears unpredictable?
Who is Pat Cardullo?
The structures and tendencies inside a person that explain his or her distinctive patterns of thinking, feeling, and behaving.
What is personality?
Express fundamental beliefs that a particular behavior or desired outcome is more personally or socially desirable than its opposite or contrary counterpart.
What is a value?
Differences that exist between members of a team
President of MLI and Jamie Turner's boss
Who is Pat Cardullo?
Who does Cardullo want to fire?
Who is Tim Kelly?
The determinants of personality
What are Nature and Nuture?
Distinguishes between what is right and wrong within the organization
What is a Value System?
Ways firms can facilitate diversity for current employees
What are mentoring, self-managed teams, and cross-training?
Controller at MLI; clashes with Jamie Turner
Who is Julie Chin?
Where is Jamie Turner from?
What is Scranton, Pennsylvania?
The concept that individuals are drawn to and chosen by organizations aligning with their values, and they leave from organizations that are not compatible to their personalities.
What is Person-Organization Fit?
Multiple diverse perspectives provide a larger pool of knowledge and can enhance the quality of a team's solution.
What is Value in Diversity Problem-Solving Approach?
Age, Ethnicity, race, age, gender, etc.
What is Surface-Level Diversity?
Sales Director at MLI; 25-year company veteran
Who is Tim Kelly?
Turner told Cardullo about the problems he saw at MLI on the flight to _____
What is San Diego (Triple S headquarters)?
Providing a job candidate with both positive and potentially negative information
What is Realistic Job Previews?
Managers assume that employees dislike work and need to be motivated by money and incentives
What is Theory X?
Attitudes, beliefs, opinions, values, etc.
What is Deep Level Diversity?
Triple S's COO and Cardullo's boss and mentor
Who is Arthur Lipsky?
How long was Cardullo planning to stay at MLI before fully transferring to Triple S?
What is 12 to 18 months?
A boss describes his employee as dependable, organized, reliable, and ambitious. What does this employee display?
What is conscientiousness?
Individualism-collectivism, power distance, uncertainty avoidance, masculinity-femininity, short-term vs. long-term orientation
What is Hofstede's Dimensions of Cultural Values?
People tend to be attracted to people with shared values and beliefs.
What is Similarity-Attraction Hypothesis?