Front Desk
How many appointments do we see on a 2-doctor day?
32
Melanie
Name 3 brands that carry XL frames
Chesterfield, Haggar, Columbia, Dragon, Carrera
Once the patient has purchased their glasses, what other visits will we see the patient for?
Dispense, 2 week f/u with optician, 3 mos f/u w/ dr., 6 mos f/u w/ dr.
What Dayforce training do we need to complete by 03/31
Daily closing procedures training
What times can we schedule OVs/progs/follow ups/rechecks?
On the :15 or :45
What contact lenses are typically made-to-order
XR's and toric multifocal
What patients should we make Arrellio quotes for?
Both patients who purchase and patients who do not purchase
What's the cost of stellest lenses before insurance?
$575
What's our daily recall goal?
30
I am checking out a patient and I see a "No charge per doctor" code on their invoice, what should I do?
$0 out charges for the optos imaging
Whats the cost of the wellness exam vs optos imaging before insurance?
$45 optos, $59 wellness exam
How long do patients have to wear stellest lenses per day? How many days per week?
10 hours per day, 6 days per week
How often and when will we be doing connection meetings?
Every month, at the end of each month!
When should the patient pay for the refraction in full at the time of service?
If the patient has medicare part B with no supplement insurance/advantage plan
Which contact lenses do we have the highest $$ rebate for?
Acuvue max toric/acuvue max toric multifocal
What should you do if a patient is backing out on an order due to the quote being too high?
1.Suggest downgrading lenses to standard ar/pal etc./assist finding a similar frame at a cheaper price
2. Suggest package deals/promos
3. Offer discounts
What should we do in crystal for the patients dispense appointment and 2 week follow up with the optician
Create a medical record
How many exams do we need to see per day to beat last year?
18
What's our exam goal per day this week?
What code should we use for optos if the patient's insurance fully covers optos imaging?
92250-52 (code with modifier)
Name every promotion we have going on right now. ALL OF THEM!!!!
Package deals $99 kids/$129 adults, PAL package $229, Shamir/Glacier expression $169, 50% off transitions gen S
What's the cost of the Stellest lens before insurance?
575
How can I calculate our frame capture rate?
Frames sold dived by appointments seen