Scheduling
How many patients do we see on a 1 doctor day vs a 2 doctor day?
1 DD - 16
2 DD - 32
Which specific patients should receive a Medicare ABN form?
What is the "non covered" service that should be listed here?
MEDICARE PART B w/ NO SUPPLEMENT
Non-covered service: Refraction
3 package deals
Kids - $99
Standard - $129
Progressive - $229
Patient calls to order an RGP lens because one of theirs broke, what should I do?
If it's within the year, the patient's lens may be under warranty!
When's our next inventory?
12/24
A mom and daughter call to schedule for 9AM, how should we schedule them?
Book both patients for 9AM. - This way we don't accidentally double book a different patient inbetween family
If a patient has 20% coinsurance, does the patient pay 20% or 80% of the visit?
Patient pays 20%, remaining 80% gets set to insurance
Which frames are not able to be discounted/ discluded from promos
Cartier, Maui Jim
Patient is scheduled for a follow up appt, how can I check what the follow up is for?
Look at the patient's medical records from their last visit
How far out should I schedule PA appointments?
1 year and 1 week out
What should I ask a patient who's calling in to schedule an Rx Recheck?
- What issues are you having with the glasses?
- Have you sat down with an optician yet?
- Where did you get your glasses?
What's our discount for a year supply of dailies?
$50 off total
Which brand did we get in office most recently?
Etnia Barcelona
Which type of clens fit is NEVER covered by insurance?
Misight fit
FCR Goal?
56%
What information do I put in when scheduling an appointment (comp. exam)?
Exam bill code, insurance, Clens fit (if applicable)
your initials + date of schedule
Select "year out"
Checking out a TMHP patient, what 2 things need to be on the invoice?
S code for the exam
What Shamir promo do we have going on right now?
What does it include and what's the cost?
Shamir office/workspace + Glacier Expression
$169 lenses on a second pair
What are two tests the doctor might want for glaucoma testing?
OCT and Visual Field
What was our capture rate last week?
58%
Next week's schedule is looking light... what can I do to get more appt's on the schedule? (multiple correct answers)
Call lists, asking patients if they would like to schedule for family members at checkout/ when they're scheduling themselves, recalling patients who have missed appointments recently
What code should I use for retinal Imaging that is fully covered by insurance?
92250-52
9 code with modifier
Which promotions are we absolutely not allowed to use anymore?
Trick Question! Any pre-existing promo can still be used as a last resort/opportunity to save the sale
When should we use the iCare pro to check the patients eye pressue?
If the pressure is over 20 or if it varies by 3 in each eye
Which "time away" does not roll over to next year?
sick time, float holiday