Background
In the survey, how many areas did it focus on?
3
(Scheduling an Appointment, Checking in and out of the Clinic, and Care and Treatment)
Name the chosen ACA.
Online Appointment System
How long is each phase of the projected timeline?
1 month
Which tool/s of quality was/were used to identify the problems in this case?
Tools Integration and Six Sigma or
Six Sigma
Name an advantage and disadvantage of implementing an Online Database.
Advantages
Reduces the amount of tasks that the receptionists and nurses have to attend to, therefore improving internal processes (Figure 2.92)
Having an online database makes it easier to inspect, update, disseminate, and delete information.
Disadvantages
In order to understand how the database and its processes, it would require the staff to undergo training, which would bring extra costs.
Carelessness or errors could lead to the loss of important information.
This follow-up problem considers the fact that the system will be online and is open to a specific threat.
Security Breaches
How many patients answered the Patient Satisfaction Survey?
100 Patients
Name an advantage and a disadvantage of implementing an Online Consultation.
Advantages
Efficient use of time for both doctors and patients
Convenient and eliminates geographical boundaries
Less physical documents will be needed for processing
Disadvantages
Need for a clear camera and stable internet connection
Restriction for physical examinations
It is the third (3rd) phase in the projected timeline.
Train the employees on how to use the online system
True or False. The case used 1-5 to measure the satisfaction rates. 1 means very satisfied, while 5 means very dissatisfied.
False.
1 = Very Dissatisfied
5 = Very Satisfied
Name all the three alternative courses of action.
Online Appointment, Online Database, and Online Consultations
This follow-up problem assumes that there could be a desynchronization between online and traditional booking
Overlappipng Appointments
In doing the external environmental analysis, what method was used?
PESTEL Method
Why was ACA #1 chosen by the group?
ACA #1 was chosen because it is the option that would help eliminate all of the top 3 leading causes of customer dissatisfaction (Ease of getting through the phone, Ease of getting a convenient appointment, and Length of wait to see a physician).
What is the 2nd step in the projected analysis?
Test the system and make additional improvements