Billing
Whic patients receive a medicare ABN form? (2 answers)
Straight medicare, and medicare with supplement
Who is eligible for the $79 See-it-all package?
Students (any age, any type of school)
What action needs to be taken in Arrellio before ordering contact lenses?
Check to verify all quotes have been sent
If a patient calls to order contact lenses and they want to use their insurance, can I use the insurance we have on file from last week?
NO, always recheck benefits before using them, in case the patient has gone elsewhere and used benefits since we pulled their insurance!!!
FCR Goal?
56% or 52%
What code is used if we're billing retinal imaging fully to insurance?
92250-52
What's the price of the Lantis Medicaid package? What does this come with?
$59, Lantis frame + Poly
What is our quote usage target?
How many boxes of Misight contact lenses = a year supply? (tech and PCC answer only)
8
Patient calls to schedule an appointment, what should we offer them first?
today! (if there's openings) (there usually are)
If a patient has a medicare advantage plan and medicare part B, which is primary?
Advantage plan! - Bill to advantage plan first, you can find out if the plan is advantage or supplement by checking the card
Which patients should receive a $100 off plano sunglasses coupon?
Anyone who orders contacts (any amount)
Which tab on arrellio do you go to to make a quote?
Patients tab
Insurance allowance, In-store discount, Rebate
How many appointments do we need to add for this week?
20
If a patient is coming in for a medical and they have an HMO plan, what should I do before their visit?
Get a referral from their PCP!
Which PAL should I use for VSP patients?
Anything UNITY
What are the benefits of using the quote feature on arrellio if the patient purchases in-office?
2. Arrellio will send rebate + instructions to patients if year was purchased
Toric multifocal, toric (high cyl), biofinity XR
What 3 #'s do I highlight at the bottom of the daily message I send out?
Sales, exams, and FCR
If a patient calls and updates their medical insurance ID #, and we need to rebill their most recent visit, what do should we do?
Verify the plan is active, then create a fresh service ticket with the RCM team to have them resubmit the claim
How many frames were we off by in our most recent invetory?
20
Which patients don't need a quote?
Medically necessary
Which contact lenses no longer have a rebate?
Acuvue Moist
What is the third planet from the sun?
Earth