Tour SOP
What time do we start informing guests of public tours?
12:45
What does HWC stand for?
Handle with Care
How many people were photographed for Chronicles of Miami Mural by JR?
1,048 people
When did Superblue open?
May 2021
Which artist activates our cafe outside?
Yinka Ilori
What’s the number one thing to do when there is a tour occurring?
Communicate tour location
Communicate tour size
How can you identify an HWC guest?
i. (100 Points) They are carrying a sensory tote.
ii. (100 Points) They display an uncomfortable demeanor.
iii. (100 Points) They are wearing headphones.
iv. (100 Points) They directly question/ask about our sensory kit sign.
Name 4 facts about the 8K monitor.
There are 4 seasons depicted
Different weather patterns and time of day are depicted throughout the seasons. (Rain in the summer, Snow in the winter, Sun, and Moon)
The tree is actually calligraphy art – the Japanese character Sei 生 (Life)
The flower species only grow corresponding to the real time of the year, every season.
Who are our founders?
Mollie Dent-Brocklehurst and Marc Glimcher
What’s the square footage of our exhibition?
50,000 Square feet.
Why is the communication between guides and the Concierge Team so important?
Provides the smoothest guest experience between the public and touring guests.
This ensures that guests provide good feedback and the tour program can continue.
How do we accommodate HWC guests in P6, P24, and P26?
P6 gently points the flashlight at the guests feet and directs them towards the artwork. P6 gently and directly explains teamLab's interactions while the flashlight is on.
P24 advises the guests on the use of sunglasses due to the intensity of the color and light in the space. P24 is ready to escort the HWC guest out to P25/P26 if the HWC guest is expressing visible discomfort in the Ganzfeld.
P26 advises the guests on the bright flashing images and loud sounds of the dark film room. P26 suggests if they do not wish to watch the film, to exit through the side film door first, or to wait until the very end after the GA group exits.
How many sequences are there in Studio Lemercier's Lightfall?
Six sequences
What is Superblue named after?
The Blue Rider movement from Wassily Kandinsky and Franz Marc
Wassily Kandinsky’s depictions of perfect circles, and horses or horse riders in blue, directly inspired our Superblue logo and name respectively. Kandinsky believed blue was the most spiritual color.
What does the water at waters edge symbolize?
Miami’s rising sea levels
Explain the difference between a regular tour/group tour, VIP tour, and VVIP tour.
Regular/ group tour does not require exclusive access to spaces (unless group is over 20 people), or line cutting
VIP requires privatized access to James Turrell, Massless Clouds, and the Es Devlin film room.
VVIP groups need additional assistance from guides. Assuring that no guests disrupt the guest experience by approaching or taking photos.
What are the steps to helping a guest retrieve a sensory kit?
Take the ID of the guardian or HWC guest and place it in the concierge cabinet in exchange for the sensory kit materials, letting them know it will be at the front for the duration of their visit.
Make sure the guest fills out the Sensory Kit Sign Out Form using the QR Code at the front desk.
Retrieve a sensory tote and check the inside to make sure it contains all inclusions before handing it to the guest.
Once a tote is brought back to the front desk, make sure everything is returned.
What is the ganzfeld effect?
The Ganzfeld effect, enhanced by sensory deprivation, can cause hallucinations such as perceiving infinite space or seeing fog. Experiences vary, with some guests seeing colorless specks, known as form constants, as the brain tries to interpret depth and orientation. Turrell’s use of diffused and direct light immerses viewers in a unique sensory experience, altering perceptions of space, depth, and time.
Where does the title “Every Wall is a Door” come from?
The author Ralph Waldo Emerson
Circumstances/barriers are opportunities to overcome them; a symbol of human resilience
What appears to be a physical limitation, is transcended sensorially by the altered state of mind inside the experience.
Where should HWC guests be led to if they feel uncomfortable within any installation?
The seats near the exit in the lobby.
The Yinka Ilori tables inside the Concept Store.
What should be done differently when a VIP tour, Group/regular tour, or VVIP tour enters Clouds/Pulse/Turrell?
VIP/VVIP tours have the Clouds and Turrell privatized and empty as soon as they arrive. If it is a VVIP, the waiting room of Clouds has to be empty as well. Pulse should have a guide holding the backmost sensor open for the tour. Public/Group tours are subject to waiting their turn and having the public potentially join their group for Clouds/Turrell.
Who did we partner with to get designated as a Sensory Friendly space?
UM-NSU CARD:
University of Miami
Nova Southeastern University
Center for Autism & Related Disabilities
What is the meaning behind Massless Clouds?
The sculptures are actively imitating the natural flow of life. The sculptures are inspired by biological membranes in cells. The generation and regeneration of the Clouds are impacted by the presence of guests in the experience, touching and separating the sculptures.
What is "Created by artists, completed by you"?
Superblue's Motto
What situation allows guests to enter Random through the Es corridor
If it’s raining
If the guest has mobility issues (ex. Wheelchair, walkers, electric scooter)
Tours
Large Groups
Events