Privacy & Information Security
What term does Bright Horizons use to describe personal, restricted, and sensitive types of information covered by this policy?
Protected Information.
Who is responsible for protecting their Bright Horizons username and password?
All authorized users.
Can Educators carry personal cell phones while in ratio?
No — personal phones may not be carried in ratio at any time.
Are staff permitted to use personal devices in the classroom?
No — personal devices are prohibited for any use.
Allowed or not? Using a personal device to take a quick picture in the classroom.
Not allowed under any circumstances.
Name two examples of Personally Identifiable Information (PII) under this policy.
Examples include: social security numbers, medical information, financial account numbers, employment information, contact info, or child information
True or False: Personal email can be used for work communication if more convenient.
False — personal email is not permitted without written supervisor approval.
What must staff check before using a child’s photo or video?
The child’s photo permissions in MyBrightDay/BrightStar.
How should iPads be used with children?
In small groups with a teacher, for research or interactive learning — not individually, not for large groups or for gaming.
Is it permitted for staff to use children’s photos on a center’s unapproved social media page
No — photos may only be used as permitted and never on unapproved apps or websites.
What should an employee do immediately if they receive a request from someone wanting access to or deletion of their personal data?
Refer them to the Global Privacy Notice on brighthorizons.com
Name one prohibited use of Bright Horizons technology.
Examples: accessing inappropriate content, sharing confidential info, installing unauthorized software, or introducing malicious programs.
Can staff take photos of unexplained injuries without permission?
No — this requires RM/DVP + Legal authorization before any photos are taken.
Can teachers use social media apps (like Facebook, Instagram, TikTok, Snapchat) on classroom devices?
No — social media sites are prohibited on classroom devices.
Can staff assume content is acceptable for classroom use if it appears on a child‑safe search engine?
No — only pre‑approved content, apps, and websites may be used.
How quickly must staff report any suspected compromise, unauthorized access, loss, or theft of Protected Information?
Within 12 hours. Report to dataprivacy@brighthorizons.com and notify a supervisor.
What collaboration tools are approved for staff without additional IT approval?
Office 365, OneDrive, and Microsoft Teams.
Are parents allowed to post photos on social media that include other children?
No — parents may only post their own child.
What is the daily limit for individual screen time in preschool/KP?
20 minutes.
NO SCREEN TIME UNDER 3 YEARS
Can an employee copy Protected Information to a personal notebook “just to remember it later”?
No — Protected Information may not be copied or stored outside approved systems.
When printing, copying, scanning, or faxing Protected Information, what protocol must staff follow?
Stay at the device, retrieve documents immediately, secure originals/printouts, and verify confidentiality.
What is Bright Horizons’ policy regarding unapproved removable media or storage devices?
They are prohibited; only encrypted and approved devices may be used if network access is unavailable.
Can leadership promise parents that security camera footage will be available for review?
No — staff must not imply that footage exists or will be accessible.
What is required before a center can show a movie to children?
A valid, renewed annual movie license; only permitted during dedicated movie nights; movie must be G‑rated and pre‑screened... Which is why we don't show movies at The Forum :)
If a staff member discovers a printed document containing Protected Information left in a public area, can they throw it in a regular trash can?
No — it must be placed in a secure document disposal bin.