Account Maintenance
How do we know if a client has received a "tall" variant in their Fix
The SKU will end in "TL"
How do you identify if a client is eligible for promo credit for Give Back Box?
You can check their email history or promo page
What percentage of IOS users is Clothesline available to?
100%
Where can you ask questions regarding Kids related questions?
On The Thread, under Kids Questions for Priya
Go to Do Not Mail list in The Thread, submit the google Doc requesting that the client not receive mail
When is Big & Tall supposed to launch?
It's supposed to launch between August-Fall 2018
How does a client know that their donation for Give Back Box has been received?
They should receive an email confirmation from Stitch Fix
How do we know if a client was affected by the Brain Tree issue?
There should be an internal note on the shipment page in KingMob that says that the Fix has been affected
True or False: Will kids be able to receive Fixes every 2-3 weeks?
False, the most frequent for Kids will be a monthly plan
How long do we have access to LinkenIn learning?
July 31
What's the largest Men's size we carry
XXL
What is the My Education discount promo?
Schedule your first Fix by May 31, and we'll waive your first Styling Fee
Which Hizzy is now carrying Men's?
Indy Hizzy
How many items can Kids get in their Fixes?
8-12
What percentage of our clients are in the Outfits and Items Style Profile Test?
50%
On the Brain Tree "customer page" scroll down to "payment methods" and click "delete" next to their card info
For clients who donated in after May 11, how long should they wait to receive their credit for Give Back Box?
Clients who donated after May should expect their credit to be sent by the end of June
Is Clothesline still an internal term?
Yes it's internal, DON'T say it to customers. DO NOT.
When do agents need to start filling out "Fields" regarding to Kids tickets?
True or False: Clients have a limited number of Extras they can add to their Fix
TRUE- it's 15 FYI, and if they choose more, they will be reached out to by our Loss Prevention Team
If a client writes in to cancel their account, what should you do?
Escalate to Senior Support, always!
What should you do if you see a ticket about disappointed styling and the client is part of the Satisfaction Guarantee Test?
Re-assign to Senior :)
Whats the suite number for the Men's Indy Hizzy?
160 :D
Whats the new badge that you'll be seeing during the kids rollout?
"Individual" in the clients KingMob
What is the name of the Thread Page that has been added that allows Stylists and CX to see our recent social media posts?
Client Facing Marketing Page