People
Newly promoted Associate Director under Leonard Romney handling Walgreens
Russel Abadier
Start date of the voluntary RTO for all Verizon Philippines employees
May 2, 2022
ENOC's newest customer that is set to start this August
Medtronic
Tool that is required to be accessed to get certification on any day you plan to work outside of your home, at a Verizon office, or another work location
Return To Office (RTO) Tool
A device that connects two or more packet-switched networks or subnetworks. It serves two primary functions: managing traffic between these networks by forwarding data packets to their intended IP addresses and allowing multiple devices to use the same Internet connection.
ROUTER
ENOC employee who has been with Verizon for 18 years
Nelson Sangalang
Annual international celebration (every October) of the importance of customer service and of the people who serve and support customers on a daily basis
Customer Service Week
ENOC Supervisor who newly transferred from SMS
Ariadne Avelino
Ticketing tool, accessible thru MyCap or Slack, that the PPE team uses to manage and support QA-related requests from Operations
AskQA
Symbol used at the beginning and end of any comment that the user wants to be automatically copied into the SEANR
@@@
New Verizon Business CEO effective July 1, 2022
Sowmyanarayan Sampath
Theme of the recently concluded Verizon Philippines' 15th Founding Anniversary
Sparkle / Glitter / Crystal
Customer who recently made a comeback to the ENOC
Bridgestone
ETMS tab that provides a single consolidated view to get all required information on circuits
Engineer View
The amount Cisco charges for every unnecessary troubleshooting or RMA TAC case
$1639