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INFORMATION UPDATE
ACCOUNT
REHAB
CREDIT BALANCE REFUND
CREDIT LIMIT INCREASE
DISPUTES
100
Compliance that you will violate if you fail to upate the info of the cardholder
What is US Patriot Act
100
THIS CODE REPRESENTS 1 CURRENT, 1 PAST DUE
What is CODE 1
100
FRAUD, PROBATE AND THIS ACCOUNT IS NOT ELIGIBLE FOR REFUND
What is RECOVERY ACCOUNT
100
A REQUIREMENT FOR CREDIT LIMIT INCREASE
What is ANNUAL INCOME
100
THIS LETTER IS AUTOMATICALLY SENT WHEN OPENING A DISPUTE WORKFLOW
What is 1DO1
200
FDR Screens where you can update cardholder's info
What are NM_NA/NM_CSR/NM_AFR/NM_EP
200
CODE N IN LATE FEE HISTORY PROFILE. THIS CODE MEANS NO FEE ACTIVITY. TRUE OR FALSE
TRUE
200
It is when the credit balance refund is sent immediately upon the customer’s request
Credit Balance is Equal to or less than $1,000
200
THE ONLY INTERNAL STATUS CODE ELIGIBLE FOR CREDIT LIMIT INCREASE
What is O
200
TRUE OR FALSE. WE CAN DISPUTE RECURRING TRANSACTIONS
What is FALSE
300
Customers can confirm their correct information in the store
Yes. If presented with valid ID
300
THESE CHECKBOXES ARE DISABLED UNTIL CORRECT NUMBER OF PAYMENTS ARE ENTERED ON THIS FIELD
What is LATE FEE HISTORY PROFILE
300
The process type for creating a workcase in workstation
CBAL
300
RESIDENTS OF THIS STATE NEED TO COMBINE BOTH CARDHOLDER AND SPOUSE'S FINANCIAL INFORMATION IF OPENING AN INDIVIDUAL ACCOUNT
What is WI
300
TRUE OR FALSE. WE DO VIOLATE A COMPLIANCE LAW IF WE DON'T PROCESS A DISPUTE
What is TRUE
400
All name changes should be verified in NVS
YES
400
A REHAB ACCOUNT QUALIFIES FOR A FEE WAIVER. A POPUP ASKING TO NAVIGATE TO FEE WAIVER IS DISPLAYED. IF YOU SELECT NO, IT GOES TO THIS SCREEN.
What is WRAP SCREEN
400
The process type for credit balance refund re-issue over 90 days
CBNTRECV
400
CUSTOMERS' ACCOUNT WITH LOWERED CREDIT LINES DUE TO INACTIVITY WILL END IN WHAT NUMBER?
What is 24
400
WE VIOLATE THIS COMPLIANCE REGULATION IF WE DON'T PROCESS A DISPUTE
What is FCBA
500
Persons who can update Personal Information
What are Primary/Joint
500
WHEN DELINQUENCY REMOVALS THAT EXCEED 31 DAYS WOULD BE CONSIDERED A VIOLATION OF THIS.
What is FCRA
500
CREDIT BALANCE REFUND IS UNDER THIS WS WORKFLOW
What is MAINTENANCE
500
TRUE OR FALSE. WE CAN'T PROCESS A CLI AT FDR
What is TRUE
500
TRUE OR FALSE. IF THE CUSTOMER IS REQUESTING FOR A DISPUTE AND THE CARD IS LOST, WE STILL PROCESS THE DISPUTE
What is FALSE