Value of Credit
It is the expectation of my job to get ICAPS, but associates can also earn
$2 for every ICAP whether they are approved or not, they can also earn bonuses and have the opportunity to win any contests that the store or company have
True or False: You should only offer credit when it is a large purchase with a lot of savings!
False. We need to offer credit to every person every time to practice fair lending.
This was a sitcom that air from 1985 to to 1992, with 4 ladies living in Miami
The Golden Girls
The JCPenney Credit Card new account discount inside JCP Beauty is
20% off
What is Credit Penetration Goal?
40%
How much money a customer needs to spend on the JCPenney credit card to earn a $10 reward
$200
As a best practice, every time you scan the barcode on a credit application, you should do this
Cross out the barcode and/or staple the credit application to the customer's receipt or temporary shopping pass.
Favorite snack of Kendra’s boys
Goldfish
True or False, the new account discount works on fragrances
True!! The new account discount will be 20% off on frangrances!
Where do you find your weekly and monthly Beauty credit results?
Beauty Reporting on Credit Central and CSM sends monthly
The new account discount is our best coupon with the least amount of exclusions. The 3 things that are excluded are
Clearance, services and door busters
It is important that the customer receive the actual credit application because this is what can be found inside.
The terms and conditions.
Actress who starred in Overboard, Housesitter and First Wives Club
Goldie Hawn
At JCPenney, you can do this right after using your JCP credit card. But don't try that at Ulta or Sephora, it's not allowed!
Pay your bill off right after you use your JCP credit card.
What is the APOT goal?
20 or less
This is how much customers get back when they use their JCPenney credit card
5%
You should offer credit to every customer every time because we need to practice this
Fair Lending
I’m sometimes made into a coin
And sometimes into an ingot
When at the end of a rainbow
I am what is inside the pot
Gold
Offering the JCPenney card on the floor helps you to build
your basket!
What should you start every transaction with
Will this be on your JCPenney credit card?
This is how many credit event days we have per year
over 150
If a customer is approved for the JCPenney credit card, but they want to get the new account discount but put the purchase on another credit you should say to them
In order to receive the new account discount, you must put the purchase on your JCPenney credit card. However, you can pay it off in the next transaction and you are earning 5% back every time you use your JCPenney credit card.
Some people bite into it
But it is not a carrot
It is a precious metal
That’s pure 24 karat
Gold
The rewards a customer earns from using their JCP credit card can be used in __________ and in ____________ .
JCPenney and JCPenney Beauty
JCPenney cardholders take our survey more frequently and on average give how much higher of a score?
8%