Tool Knowledge
What is the client ID needed for all advocates to sign into MPP/eSuite?
5061
Where is the Hallmark Cards Inc. headquarters located?
Kansas City, Missouri
True or False: Robin has a legally binding contract to say "WAZZZUPPP" in the morning meeting. [she is actually fined if she doesn't say it]
True
What does snozzed mean?
When you sneeze and snot comes out at the same time.
It is acceptable to call the consumer "girl" or "bro"?
No, we should speak to consumers professionally.
What should the consumer's password be set to if they are having a hard time getting logged into their account?
hallmark
What coloring company is owned by Hallmark?
Crayola
True or False: Hallmark's brand used to incorporate a phoenix.
False, Hallmark rose from the ashes like a phoenix when all of the cards that JC Hall had collected burnt down, but a phoenix was never used in the official Hallmark branding.
What is breeshkiii?
Breeshkiii - /ˈbrēSHKiii/: Is a term derived from when one must exclaim something extraordinary. This is not something you say when you see something cool, but rather something you yell out loud when you are in complete awe. You see a 2035 Corvette on the street and say "BREESHKIIIII!!!"
Is it acceptable to call the consumer Mr. Mrs. Ms. or Sir?
It is acceptable if this is the way you were brought up, however we should attempt to refrain from using these suffixes for consumers.
Can we still update consumer's emails in Janrain?
No we cannot. This feature has been restricted until further notice.
What year was Hallmark founded in?
1910
True or False: You can cancel third-party subscriptions in MPP by clicking "Cancel Instantly."
False
What are cricklas?
The little crispy bits that taste salty in the corner of your eyes when you wake up.
Which statement displays a better overall tone and why?
"I'm happy to help you" is the stronger statement, because it shows we are not bothered and instead accepting of the consumer's request for help. Being "willing" to help a consumer's issue should be bare minimum.
What information is needed for a transactional search in MPP?
Charge Date, Charge Amount, Last 4 of Credit Card, Zip Code
What four businesses does Hallmark own?
Hallmark, Crayola, Hallmark Media, and Crown Center
True or False: Mike Larry currently is the CEO of Hallmark.
False, Mike Perry is the current CEO.
What is a hootsamatootsmawootsa?
A person whom you have great affection for.
How can you better understand your tone through text?
Explain in your own words why it is bad if the "Remove Entitlements" box is left checked when a refund is processed for a consumer.
What five media services/channels are available under Hallmark Media.
Hallmark Channel, Hallmark Mystery, Hallmark Family, Hallmark Hall of Fame, and Hallmark+ are all encompassed by Hallmark Media.
True or False: J.C. Hall's name stands for Joyce Clyde Hall
What is a schmeggegy?
A person you don't trust, but aren't sure why.
What does /s mean at the end of a sentence?
The "/s" is called a tone indicator, it denotes that the statement previously shared was sarcastic. Tone indicators are similar to emoticons like the beloved, :) and :( emoticons in the way they portray tone through text.