Payment Arrangement
This is available if my past due balance is $400 or more.
What is a 2 part payment arrangement
There is a pole down
What is a T56
Customers pay 25% of their bill then pays remaining balance over 10 months
What is Deferred Billing?
Good morning. Thank you for calling Memphis, Light, Gas, and Water. My name is _____. How may I assist you today?
What is our greeting?
1. Past Due Balance
2. Payment Amount(s)
3. Due date of Pyar
4. Payment methods and times
What is information included for all payment arrangements?
I am smelling gas
What is a T12?
DAILY DOUBLE
Designed to assist low-income customers who have fallen behind on their bills.
What is the On Track program?
The so-app only has one form of ID on file or customer needs to update their name.
What are reasons we would send an RSA?
While that may have been true in the past, it is not something we are able to offer. We can certainly discuss any Hardships you have to see if you may qualify for a Hardship extension
What is what to say if a customer gives push back regarding Grace Day Change?
There is a wire down
What is a T27
Customers get billed daily based on their usage
What is Prepay program?
Please allow me a few moments to review your account.
What is place a customer on hold?
Meter Read, Service Orders, Charge Calc and Out of Cycle Bill Print
What are the 4 tabs for Exceptions?
There is an animal on a wire causing an outage
What is a T30?
Customers on a fixed income can be billed the same day each month.
What is delayed billing or Net Due Date?
Recap, offer additional assistance, Thank you for calling Memphis, Light, Gas, and Water.
What is closing a call?