DF+RRF
True or False? SBA can release any documents or information regarding an ongoing criminal investigation for ID Theft borrowers?
False, SBA cannot release any documents or information regarding an ongoing criminal investigation
The level of assurance that should be on the account
What is Level 3
Veteran does not need this in order to register for the MYSBA Portal
What is a loan number?
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Number of pieces of PII to verify caller
What are 2 pieces of PII?
When BO can view all information on their account but cannot make any edits or make payments on account
What is Read - Only?
3 changes an agent can make to user’s profile
What are the phone number, address and email?
Point of contact for disaster applicants with questions regarding application
Disaster center and or (800) 659-2955
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RRF Awardee needs to update email address
What is an escalation?
The first step you should do when you get a caller with a case of ID Theft
What is confirming that the borrower has filed for ID theft and/or has the steps to do so
Non-Profit BO's should wait ____ after receiving confirmation before trying to register for MYSBA
What is 24 hours?
Besides Natural disaster, this type of loan is also serviced by the disaster center
What is physical loss?
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True or False? For DF verification, you have to confirm the person you are speaking with is the Account Holder.
False, for DF you do not have to confirm the person you are speaking with is the ‘Account Holder’, you may proceed with assisting the caller if they pass verification
Departments the caller should contact if they have filed for ID Theft
What are the CLSC and the Department of Treasury
The only occasion in which it’s okay to ask for and search by the caller’s full SSN
What is the Loan Number Error – SSN/Loan Number Error
When a BO's account is restricted, and they are a disaster applicant, who should they message through portal
Who are Identity and Risk team?
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In RRF, agents can only verify users whose names are listed under these 2 sections
What are "Authorized Owner Information" and "Business Owners"
When BO lost all access to their account info and only has access to their messaging portal
What is Restricted?
Loans that can view their loan details on MYSBA Potral
What are COVID EIDL, Disaster Loans, PPP Loans, 504 Loans, 7(a) Loans?
Website where veterans can get latest information and updates on certifications
What is certify.sba.gov/upgrade
Longest-running animated television show in the United States?
What is "The Simpsons"