Transfers
This level of management can now approve to waive a 30 day notice requirement for transfer
What is an Assistant Manager
The renterś insurance policy must be uploaded under this person in onesite
What is the head of household
What must be activated in Custom Fields for residents who do not pay a lease break fee upon move out and leave prior to their lease end date
What is Rent Responsible
Iḿ the only example where POI does not need to be collected with a conditional approval
What is a fraud alert
What type of funds are needed for a pay and stay
What are certified funds
Residents must be screened as this prior to initiating a transfer.
What is a leaseholding resident?
This is the minimum liability coverage amount to be obtained and documented on policy.
What is $100,000?
Verify that the FAS was closed within this many days of move out.
What is 13 days?
This level of management and above can override a fail.
What is Senior Director?
When is an account not eligible for eviction
They are on notice to vacate.
OR
If they have a balance under $500 or if they are scheduled to move out within fourteen (14) days of the expiration of the 3-Day Notice.
This level of management is required to approve waiving the 30 day notice requirement.
What is Community Manager?
This is the minimum Personal Property coverage amount to be obtained and documented on policy.
What is $10,000?
This amount can now be waived on concession chargeback with no approval, higher than this will require CM Approval
What is $5.00
Contact this level of management to have an application fee waived.
What is Assistant Manager?
Verify the 3 day notice & declaration of service was uploaded into Onesite within this time frame.
What is within 5 days of service?
Gross monthly rent must be 10% or higher for any transfer reason other than these.
What is reasonable accommodation, STARS report, 45 days before renewal(or MTM)?
This information should be listed under additional interest on a residents renters insurance policy.
What is property name & RSO community address?
In reference to Covid debt the protected rent period is between these months.
What is March 2020 - June 2021?
Can approve a concession chargeback in the amount of $5.01 or more.
What is Community Manager?
What fees need to be confirmed prior to accepting payment from a resident
What are legal fees
An Assistant Manager can approve a transfer fee waiver for these reasons.
What is 45 days prior to lease end, region transfer, fee billed after lease end date, reasonable accommodation, STARS report, 30 day guarantee?
Requirement can only be overwritten by this level of management and above.
What is Senior Director?
In addition to roommates, when applicable, a FAS call/mail should be made for.
What is a Guarantor?
This level of management is the one that can approve lease extensions
Senior Director (MTM preferred)
During Covid this document must be included w/ Pay or Quit.
What is Declaration of Hardship?