Notes in UAD
Translation Service
Non-expiring member level note.
Ex: "An interpreter (license number 1234) was used to communicate with the member."
Automated funds transfer system can take funds from ________ individual account(s) to cover the overdrawn amount
Primary's and or joint owner's
Recurring transactions will still go through even if a card is ____
Frozen
Dispute for ATM Deposit
CCO-Fraud
Savings account that allows Checks/ACH Debits
MMSA
Wrong access number/Dead air script
30 days/90 day member level note.
Member must be listed on both/all accounts in order to:
Request check/statement copies, change PIN, order new debit card*
Travel Plan (Debit Card): Primary/joint owners can add/edit/remove travel plans regardless of legal title to both accounts networked to the card.
POS withdrawal limit for Flagship/Business Checking accounts
$5,000.00
A member may ________, if they submit the originally requested documents/provides new pertinent documentation that would impact the outcome via eMessage or by fax.
Request to appeal the decision after a claim was denied.
*Only eligible for a 2nd review. If it comes back denied again, we will not review it again*
Member app is pending in the BSA queue
Consult SOC-Member Apps.
Release DDNP
1 year explaining why we cannot release the deposit. Account level.
(Minor Account) Debit/CUCARD/Codeword/Password reset.
Requests that must be processed by the adult j/o.
*Minors CAN modify/delete the codeword, request PIN change/reissue*
Mailed via USPS and delivery date depends on the postal service in their area
Regular Mail Delivery.
____ and ____ accounts are not eligible for Zelle
Minor and Business
Suspicious Person (Initial, Follow-Up)
Member level note.
Initial: Non-expiring w/ an alert.
Follow-Up: 1 year. Detailed w/ actions taken.
Form to allow an adult j/o to suppress minor account statements
97MI
Money Orders/Cashback count towards the __ withdrawal limit
ATM
File a claim for posted transactions over a year, or when the dispute portal is down.
Send an OLC
Posted transaction (1 year): Checking - Debit Card - Dispute-Over 1 year Since Posting Date of Transaction
Portal is down: Checking - Debit Card - POS Signature Dispute
Example of a _______ statement:
Z0Z0Q8U1U72EZ06000MMA90S
Mary Member
820 Follin Lane
Vienna, VA 22180
Suppressed
Urgent Caller (resolved, unresolved, escalated)
30-day member level note.
* No note if the call was transferred to T2 AL. *
Resolved: "Received call with Urgent Caller Alert. Assisted member as normal."
Unresolved: "Received call with Urgent Caller Alert. Addressed member's concerns satisfactorily."
Ways to remove a joint owner (requested by primary or secondary):
Primary: Voluntary Removal of Joint Owner form/ Account Shutdown
Secondary: eMessage including the full account number(s) that they wish to be removed from
*Account Shutdown cannot be performed on minor's accounts. Account must be in good standing in order to remove j/o*
Cannot be instantly issued at the branch
Business Debit Cards and CUCARDS
Codes to identify a P2P transfer (CashApp, Zelle, ApplePay etc)
4829 or 6012
High risk procedures for a POS limit increase when the phone number changed w/in the last 30 days.
Visit a branch or submit the request in writing.
*Do not process over the phone *