Show:
Scripting
Appointment Setting
Mapping
Vanilla Soft
Result Codes
100
This is what you might tell a valid title who asks what USTRP does, or if we are with the state.
What is when the state makes something available for manufacturing and production companies we come out and share it with all eligible companies?
100
If you don't verify the following 2 pieces of information on your appointment you may have to call them back.
What is the last name of contact, and the address on file?
100
When looking at the calendar there are several appointments that are completely shaded in the color green, this indicates that the appointments are less than this many miles from each other
What is 25 miles?
100
I you wanted to see how may calls you had made today you would typically go here.
What is "My CRM"?
100
If you call a company and you hear this, "You have reached ABC Manufacturing we can't come to the phone right now, please leave a message after the beep." This is houw you would result the call.
What is No Contact?
200
The best response when told to just "drop off" the information
What is we don't drop off any information, we do need those brief few minutes just to explain the information and how it applies to your company
200
If you set two appointments that are more than this many miles away from each other within the same day you may risk losing your appointment altogether.
What is 1 - 1 1/2 hours?
200
This is the area of Vanilla Soft where you will select the specific area you want to call.
What is Proximity Routing?
200
Every call you make will be notated in Vanilla Soft, it is very important that you provide this information in your comments
What is the title, name, and details of the call?
200
If an operator tells you that you should cb in the morning to speak with the CFO then you should always use this result code.
What is Open CB?
300
“All we want to do is stop by and leave our information with you, and keep in mind that it is absolutely Free information” The 2 main problems with this sentence.
What is leave our info, and Free?
300
If an address needs to be updated on your appointment and the new address is not already in Vanilla Soft, then you will need to use this result code.
What is Set COA?
300
In order to maximize our schedule we need to always be sure we are setting appointments as close together as possible, in order to ensure the distance is feasible we can do this in order to check the exact mileage between appointments.
What is hover over each appointment on the calendar?
300
This is the first thing you should check before you begin calling leads in a certain area
What is the BDR calendar?
300
The Vice President of a company tells you he is planning a trip to Hawaii the week we are coming out, so in order to make sure we get to speak with him and eventually set that appointment then you better use this result code.
What is VT CB?
400
Our meetings are extremely brief, this is the usual amount of time it takes to share the information
What is 5-10 min
400
Once an appointment date and time has been agreed up this is the first thing you must do in Vanilla Soft.
What is update the contact name and title of VT?
400
When looking on the map there will be several check marks showing, this indicates what.
What is appointments that have already been scheduled?
400
If your supervisor tells you that you are only allowed to call PLUS leads you will go here to make sure Vanilla Soft will only push PLUS leads to you
What is My Routing Filters?
400
An operator transfers you to a vm for an unknown VT, you should use this result code so we can try again in a couple of days.
What is VT NA?
500
It is very common for the best callers to have the following three qualities in common.
What is positive, energy, and tone?
500
There are many different titles you may get referred to during the course of the day, for example, financial analyst, plant manager, CFO, COO, or Director of Accounting, of these examples, this title is not someone you would want to set you appointment with.
What is the plant manager?
500
Each BDR works from home and travels to different areas for their appointments, in order to make sure we are calling and setting in the correct areas will use this resource to check on daily.
What is the run schedule?
500
In order to send an email through Vanilla Soft you must make sure this information is updated first.
What is the contact name?
500
You call someones's cell phone, and determine that they are not affiliated with the company on file, it is necessary at this point to use this result code.
What is Bad #?