Ice Cream
Jebi's
You should know
AEIOU of customer service
Shift Requirements
100

What is the most popular flavor of ice cream?

Vanillla

100

Where is Jebi's located?

Roanoke, IN

100

What app does Jebi's use for communications?

Homebase

100

What does the "A" stand for?

Acknowledge the customer
100

Where do you clock in/out at?

Point of Sale/square register

200

Besides Gluten Free what is one other allergy option will Jebi's provide?

Sugar Free, Soy Free, Peanut Free, Tree nut Free, Egg Free

200

Where did the name Jebi's come from?

A combination of Jodi and Deb

200

What discount will you receive as an employee?

Single scoop during each shift 

50% when visiting

200

What does the "E" stand for?

Eye Contact

200

Who do you contact if you need a shift change?

Other team members then get approval

300

How many flavors will Jebi's offer?

32

300

What is Jodi's full time job?

VP of Finance

300

Where will you find your upcoming weeks schedule?

Homebase

300

What does the "I" stand for?

Introduction-greeting the customer

300

What is the dress code?

Jebi's shirt and hat

Close toed shoes

clean pants/shorts without holes

shorts (work appropriate length)

400

What brand of ice cream will Jebi's offer?

The Chocolate Shoppe

400

What is Deb's full time job?

Kindergarten Teacher

400

If someone says "Banana Split" what should you do?

Help them or take over the customer

400

What does the "O" stand for?

Observe-watch the customer and provide suggestions

400

How will tips be handed out?

Split between those on the shift.

Cash given either after shift or next time worked

Credit card will be put into pay check

500

What does chocolate shoppe mean by super-premium ice cream?

35% overrun and 14% butterfat

500
How long have Jodi and Deb been friends?

15 years

500

Jebi's Ice Cream Shoppe will provide...

Name on part of the mission statemen.

Excellent in customer service

Presentation of product

Clean, Fun, and Entertaining atmosphere

500

What does the "U" stand for?

Uniform-clean and correct

500

What is the cell phone policy?

Cell phones will be stored in designated area for the entirety of your shift.

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