Show:
2025 DOT Changes
SSRs
UNMR
Sky Club
100

Starting April 8, 2025, Delta began to offer eCredit as an option in lieu of a refund for customers who have experienced involuntary scenarios as regulated by the DOT. How long will these eCredits be valid for?

5 Years

100

What is the SSR code to request a Vegetarian meal?

VLML

100

What ages are required to be enrolled in the unaccompanied program?

5-14

100

What two Delta Sky Club Membership are currently being offered?

Executive Membership

Individual Membership

200

Starting April 28, DOT regulations will require Delta to provide a 5-year transferable eCredit or refund solution for customers who may decide not to travel due to a serious, communicable disease. List 5 examples of Serious Communicable Disease.

  • SARS
  • Active tuberculosis
  • Measles
  • Ebola
  • RSV
200

Can A wheelchair SSR be added to an unticketed reservation?

To prevent service failures, wheelchair SSR's can be added to both ticketed and unticketed reservations.

200

The connection time have to be greater than how many minutes for the UMNR to be escort to Delta Sky Zone?

70 minutes

200

Can anyone purchase a Sky Club membership?

Only Medallion Members are able to purchase a Delta Sky Club Membership

300

Where will the 5-Year eCredit option be available when a passenger is looking to cancel due to a qualifying event?

Thru self-service (Delta.com and FlyDelta App) and via OmniPro

300

List at least 3 SSRs that would prevent a passenger from being able to check in online.

  • CBBG
  • DEPA
  • DEPU
  • ESCT
  • EXST
  • INAD
  • LEOS
  • MEDA
  • PETC
  • PPOC
  • SECU
  • TWOV
  • UMNR
  • WCBW
  • WEAP
300

What is the UNMR fee on KLM Flt with transfer between intercontinental destinations?

EUR300.00 / 340.23USD 

300

Which AMEX allows 10 visits per program year?

Platinum Card Members from American Express (Not Delta SkyMiles Card Product)

400

Is there a fee to process a cancelation for an eCredit with a 5 year validity due to serious communicable disease, and if so what is the fee?

$100 processing fee

400

What is the procedure for adding in a "Suprise and Delight SSR" into a PNR to give ACS and IFS insight as to why the customer is traveling and allow for opportunities to "surprise and delight" the customers?

From the SSR tab, select "CARE - CARE Std. Asst" from the Other drop-down.



Complete the Comments section of the SSR request. Comments can be up to 80 characters.

400

What is the name of the lounge in AMS that allows UMNR to have a connection time longer that 5 hrs?

Junior Jet Lounge

400

Where can the Sky Club Lounge in SFO be located?

Terminal 1, C Concourse departure level near Gate C3, Access via T2 Checkpoint

500

Where can a passenger go to request a 5-year transferable eCredit due to a Serious, Communicable Diseases?

Customers should complete the form found on the Cancel or Refund Your Flight page on delta.com requesting this exception.

500

What is the selection window to Pre-select meals?

Selection window opens 7 days prior to departure and closes 24 hours prior to departure.

500

Name 2 times when a UMNR would not be permitted to travel on an Air France Flt.

  • Flights with a change of airport between CDG and ORY
  • Connecting flights with another company
  • All flights to/from mainland China and Hong Kong
  • Connecting flights to/from United Arab Emirates (direct flight permitted)
500

Access to 3rd-party lounges is only available to the following customers.

  • Delta One customers (no additional guest access)


  • OA SkyTeam Elite Plus members in the main cabin plus one guest (excluding Delta SkyTeam Elite Plus members (i.e. Delta Diamond, Platinum, and Gold members)
  • Delta's Diamond, Platinum, and Gold Medallion customers do not have access to 3rd party business lounges unless they are confirmed in Delta One.