Caretend Jargon
per pop up alert on MRN 406670 who should we be calling first for this patients contact ?
DAILY DOUBLE!!!! :)
Mom
oops an OMT forgot to check rx on file for MRN 403451. If you Process Queue Exception the Order here what SPRx workflow queue will it go to?
Rx verification
PCC calls about MRN 385574- has new pt on backline anxiously awaiting to get 1st shipment up. She said no Welcome call has generated and wants to know where the rx is at in caretend? While you're here- anything you can do to help get this to patient to contact new rx?
Rx Verification
You are filling out an adverse event report for MRN 375044. What is the most recent lot and exp of tarpeyo dispensed?
lot: 3232555 exp:7/31/2027
Doctor calls in for MRN 278464. he wants to call in a new rx for "whatever the patient has last time" for ingrezza. What was the most recently dispensed dose/ directions? While you're here take a new verbal order for this dose and print to infaxes
80mg 1 QD
when you Process queue exception a prescription you get three options. What are these options
what are discontinue rx, postpone billing, move rx's to rx's to discontinue?
MRN 337572 calls and said she wants to make sure we have the correct primary contact in her file. who is her primary contact?
husband Marsh Mallow
MRN 378465 calls looking for their shipment. can you pull up the tracking number on their most recent shipment and verify the last 4 digits of the tracking number?
9567
for insurance eligibility we need to input the diagnosis code we have on file for MRN 410240. What diagnosis code?
J47.9
Pull up MRN 392889 in Rx verification. should this be verified or denied? - while you're here mark as verified or denied
verified
The Doctor for MRN 302209 calls and says the patient had a severe allergic reaction to amoxicillin over the weekend and wants to confirm you have this in patient allergies. Is this in patients allergies? While you're here can you add the entire penicillin drug class?
yes we do have it
OMT calls you and wasn't sure if they did the refills right for MRN 750141. How many refills did this OMT put on the Rx? while you're here can you deny it back to setup for her if needed.
14
you're reviewing reports and MRN flags as a refill call was complete but they order was never made ready to fill for MRN 378826. What SPRX workflow queue is this order in? While you're here could you set it up today to delivery tomorrow?
~!!!DAILY DOUBLE!!!
Patient to contact (refills)
What is the patient REMs ID for MRN 291977
28734
Pull up MRN 392889 in Rx verification. should this be verified or denied? - while you're here mark as verified or denied
denied
your shift just started and your supervisor wants you to clear verification for all voyxact first fill bridge RX'S. How many first fill bridge prescriptions are in rx verification ready to be verified?
what is 2?
Dr Cronk calls and wants to make sure she sent the correct dose in for her patient(MRN 261602) shipped out ASAP. Can you find this rx in infaxes and verify the dose with her that was sent in? (hint: called RPH TRAINING ONLY (Ingrezza Cronk MD)) While you're here might as well get the rx to rx verification
you're helping train a new Rph on your team and he can't remember what do to to get an order from claims processing refills back to patient to contact refills. he said he accidentally made it ready to fill. can you show him how to do this for MRN 373240
PQE order > postpone billing
your program manager teams messages you in a panic because she doesn't think caretend will let us remove fills to dispense QS prescriptions. specifically for MRN 245812. While you're here- remove a fill for QS.
no she is not correct
A PCC calls you and says MRN 300336 doesn't want to receive her shipment of empavelli that is in Select Lot/ Fill RX. The patient wants us to call back in a few weeks to set up her refill as she is holding treatment. She asked if she needed to call fulfillment? While you're here- get this back to patient to contact refills
yes needs to call FF
You are filling out an adverse event report for MRN 352350 and the manufacturer wants to know the 1st dose date. What is this patients dose start date for Tarpeyo?
10/10/2024
A training OMT calls you and says they think they entered the DAW incorrectly. What DAW did the OMT put in on the RX for MRN 410913? While you're here might as well verify/deny as appropriate.
DAW 0
MRN 225734 calls and said that he talked to someone not too long ago and asked for extra alcohol prep pads to be added to his shipment. he wanted to know how many he would be getting with his next shipment?
35
It's one month after your caretend training and your friend messages you that her caretend is broken because it won't let her pull off a refill on the rx for MRN 246472. Is her caretend broken for not letting her edit this based on where it's at in SPRx workflow? While you're here- maybe you should pull a fill from this rx to dispense bridge
no hers is not broken. can't pull fill while in billing queue
you're friend needs help learning caretend. he said he wants to hold an rx in rx verification for clarification for MRN 382721. Is there already an event status on this? if not may as well add it for him- while you're here.
No there isn't