Show:
YSA CARD
OverPayment
HCSA/HRA/DCSA/Etc.
Ppt Level Choice
Client Specific
100
What Is Tokenization?
What is a change in the information that is passed between YSA and FDR. Card will change from Multi-Like to Multi-Unique.
100
What is Overpayment?
What is when YSA has paid for something that has not yet been validated as an eligible expense
100
True or False: I can submit for my full goal amount at the beginning of the year for my Dependent care Spending account?
What is False
100
True or False? Participant Level Choice allows each Client the option to choose between the YSA Card and Automatic Reimbursement through Health Plan data feeds.
What is FALSE, Participant Level Choice allows each individual participant the option to choose NOT the Client.
100
What is CVS fax number?
What is Fax number: 1-866-517-7076
200
Where are YSA cards mailed from, and how long for the ppt to receive their card?
What is Cards are mailed from Omaha, NE or Chesapeake, Virginia and the card (or cards) will be printed and placed in the mail within 7 days and to allow standard postal time for delivery.
200
If ppt is wanting to pay back their OP via check/Money order what information must be included on the check?
What is 1)Make the check payable to: 'Your Spending Account 2)Indicate the claim number for the claim in overpayment on the check 3)Indicate the last 4 digits of their SSN/User ID on the check for proper processing
200
If ppt is enrolled in a High deductible health plan and elects a FSA what can occur?
What is FSA will become a LUFSA which can only be used for Dental, vision, and Ortho
200
How can a CCR verify what option the ppt has for level choice?
What is Common Status Inquiry in CSPRO, CCR then Looks at the Reim Type HLTH field.
200
What is the hierarchy for HP inc.
What is for ppt who have both HCSA and HRA when using the YSA card funds will pull from: 1)HRA 2)HCSA
300
Explain the changes for YSA cards that go from multi-like to Multi-Unique?
What is 1)Additional cards may have different expiration dates 2)Additional cards will need to be activated separately 3)Reporting one card lost will NOT require all cards to be turned off. 4)Cards will expire after 48 months, instead of 36.
300
In CSPRO where can a CCR locate the claims that have been cured/recovered?
What is Overpayment at a Glance> Total Overpayment "inquiry" >select "Overpayment Detail"> Total recovery?
300
True/False: HRA are funded by the employer and the amounts are not client specific.
What is True and false. True the HRA is funded by the employer however False, the amounts are client specific.
300
What if the customer does NOT want the YSA card, or auto-reimbursement either?
What is CCR must Change Auto Reimburse to No by running the CMPREF event.
300
I work for T-mobile and I just enrolled in the DCSA. When will my employer deposit funds into my account?
What is Employer subsidies will be deposited on the 1st business day of each month.
400
What Authorization Strategy code will HCC display on a ppt account is the YSA card is suspended?
What is Authorization Strategy code 0002
400
What happenes to a Participant who is in overpayment for a prior year expense during a PYE period?
What is 1) Participant can resubmit the claim with additional documentation if eligible. 2)Participant can submit claims for out-of-pocket expenses incurred through the end of the plan year extension to resolve overpayment 3)Auto-substantiated YSA Card claims incurred during the extension period, when there are no remaining funds in the prior plan year but there is an existing prior year overpayment, will be applied to fully or partially recover the prior year overpayment
400
I just spoke to CCR Robert, My DCSA claim states "pending" Future payment, so your telling me I have to submit a new claim!!!?
What is No, Your reimbursement will be paid in the future when funds are available. Dependent care reimbursements occur only when you have sufficient contributions in your account.
400
Stephen Curry works for American Airlines, he recovered his $200 OP last month, but called in and advised that he just tried using his card and it declined. What can the CCR do to assist?
CCR should advise the ppt Once the overpayment is below the overpayment threshold or recovered, participants will not be automatically switched back to DCRD (YSA Card). They will need to go online to the website or call Customer Service to have their preference changed to YSA Card
400
For Target LUFSA what event would you if ppt wants to report they met their deductible?
What is HMPSTD
500
True or False: For United Airlines ppt enrolled in a HCSA for 2017 and 2018, CCR should activly advised them to used their YSA card in January-March for services rendered in the prior year because they have a plan year extention?
What is FALSE, participants should ALWAYS be encouraged to file paper or online claims to exhaust prior year balances during plan year extension.
500
Assume plan year is 2016. Diana is an employee with RSI, formerly known as Allied Waste. YSA requested documents from Diana for a YSA card claim, However Diana was busy with her newborn and was not able to read the notifications from YSA. After 45 days YSA denied her claim and account went in to OP. Today is October 2017 and Diana calls in to YSA what should she be advised?
What is Overpayment is not rectified by year-end deadline, amount may be reported to the IRS as taxable income and there may be tax implications or the employer may garnish wages. Instruct participant to seek advice from a Tax Advisor.
500
Beyonce has a HCSA. She used her YSA card for $400 at her Chiropractor due to a injury while performing. YSA asked for documents to substantiate the Card charge. Beyonce calls in to YSA, the CCR sees two claims on file for $400 with the same DOS and same provider. One showing approved but the card claims still needs to be verified. What should the CCR do?
What is Start a workflow under YSA-->Claims Adjustment Request -Current Year --> Duplicate Claim to deny the duplicate claim and approve the YSA card claim.
500
Peter Pan works for Liberty Mutual. He recovered his Op and, changed his level choice preference back to the YSA card 7 days from today. However Peter Is calling in because his card is declining at eiligible health care providers.What can the CCR advise.
What is Although the standard timing to get a card re-activated is 1-3 days, the updating of the balance on the card may take up to ten days.
500
Cynthia works for Synchrony and incurred an expense for Weight Watchers on 12/1/2017. She submits the claim on 2/10/2018 from which plan year will she be reimbursed and how much?
What is the plan year that a claim is paid from is based on the date that the claim is approved, NOT the date of service and up to a maximum of $540 per year.