Show:
GUEST SERVICE
WENDY'S IN HISTORY
PRODUCTS
FRESH NEVER FROZEN
'TIS THE SEASON!
100
The Service Time Standard for the Front Counter.
What is 35 seconds?
100
Dave Thomas worked for this company just before embarking on opening his own Restaurant.
What is Kentucky Fried Chicken?
100
A new double-panned procedure increased the hold time of our Applewood Smoked Bacon to this.
What is 6 Hours?
100
This is the minimum number of days that should remain on the shelf life of Ground Beef upon receipt at the Restaurant.
What is 4 days?
100
It is customary to exchange kisses under a sprig of this plant.
What is Mistletoe?
200
The Guest should be asked to try these before leaving the Front Counter / PUW to be sure they are satisfactory...
What is an order of Fries?
200
Dave Thomas graduated with the Senior Class of Coconut Creek High School in Fort Lauderdale, FL in this year.
What is 1993?
200
The temperature that must be achieved after heating the Portabella Cheese Sauce Blend before placing it on the service line to be used.
What is 165 degrees F or above?
200
The number of Small (2.1oz) Meat Patties that is needed for a Half Batch of Gold Chili.
What is 40?
200
This is the name of the star that led the magi to Jesus.
What is the Star of Bethlehem?
300
These are worn to minimize the possibility of contaminating finished products.
What is disposable vinyl gloves?
300
This slogan was adopted as part of a very successful advertising campaign in 1984 starring Clara Peller.
What is "Where's the Beef?"
300
This is used as a guide and/or outline to train new products/procedures or initiative.
What is the 4-Corner Outline?
300
The process followed when Meat Patties Hold Time expires in the Meat Well and the product temperature remains 40 degrees or below.
What is continue to use, re-mark with an additional 4 hour hold time?
300
The number of gifts you would receive if you received all the gifts in the song "The Twelve Days of Christmas".
What is 364 Gifts!
400
Correct problems when a mistake is made. Don’t try to determine who’s at fault. Make a good Service Recovery by using this system.
What is LAFT (Listen, Apologize, Fix the Problem and Thank the Guest for bringing it to your attention)?
400
Wendy's set an industry record for opening 1,000 Restaurants in 100 months in this year.
What is 1978 (March)?
400
This is the standard measurement of length for a Baked Potato at Wendy's.
What is 4 1/2 to 5 1/2 inches?
400
The Grill Operator should serve meat to the heel of the bun for sandwich assembly within this time frame to ensure service flows smoothly.
What is 3 - 5 seconds?
400
The famous line: "Maybe Christmas," he thought, "doesn't come from a store. Maybe Christmas...perhaps...means a little bit more!" appeared in this Christmas movie.
What is the movie, How The Grinch Stole Christmas?
500
This is the 12 Points of Leadership.
What is 1. DOP, 2. Sequential Positioning, 3. Huddles, 4. TTM, 5. Goals, 6. Walk-Throughs, 7. Consistent Coaching, 8. Eliminate Slow Points, 9. Food Safety Standards, 10. POPDR, 11. Action Plan/Business Review Plan, 12. Systems Usage?
500
This is the street address where the first Wendy's Restaurant was opened in 1969.
What is 257 E. Broad Street Columbus, OH?
500
This is the rehydration guideline for Gold Chili.
What is ½–1 pan = Add 8 oz. of HOT water ¼–½ pan = Add 4 oz. of HOT water Less than ¼ pan = Add a minimal amount of HOT water ?
500
This is the total number of slices of Bacon that would be served on a Triple Baconator with Extra, Extra Bacon.
What is 15 slices?
500
This is the list of Santa's reindeer in the order that they pulled his sleigh.
What is 1: (ever since "one foggy Christmas eve") Rudolph ? ? 2: Dasher ? ? 3:Dancer ? ? 4: Prancer ? ? 5: Vixen ? ? 6:Comet ? ? 7:Cupid ? ? 8:Donner ? ? 9:Blitzen ?