I Can’t Afford Another Streaming Service!
Help! It’s Due Tomorrow!
Walk the Plank
An eResource by Any Other Name
What Went Wrong?
100

Overdrive/Libby

eBooks, including Kindle format

Audiobooks

Comics & Graphic Novels

Magazines

Video: The Great Courses

100

“I need to find a peer-reviewed article for my AP Psychology paper.”

Ebscohost

Explora: High School

Gale In Context: Global Issues

100

1,000 Books Before Kindergarten 

(Early Education)

Beanstack

100

“My parents want to read with my children, but they don’t speak the same language.”

LOTE4Kids (bilingual picture books)

Overdrive (translations in several languages)

Hoopla (translations in several languages)

100

“I’m getting an error message in Libby. 

It says I need to verify my account.”

Check Sierra for any account issues such as an expired card

200

Hoopla

eBooks & Audiobooks

Comics & Graphic Novels

Movies & TV

Music

Interactive Media

200

“My family has lived in San José for many generations. Where can I find information about our history?”

My Heritage

Newsbank: SJMN Archive

Sanborn Maps

200

Homework Club

(Expanded Learning)

200

“I want to help my children with their homework, but I don’t speak English well.”

Britannica Escolar (Spanish)

Tutor.com (Spanish, Vietnamese)

200

“Why can’t I check out anything from Hoopla? I haven’t checked out anything this month, but it says I’ve hit the daily checkout limit.”  

Read the error message!

The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.

300

Cloud Library

eBooks, Lucky Day collection

300

“I homeschool my kids and I'm looking for materials for my 4th grader.”

Scholastic Teachables

Teaching Books

Learning Express Library: Grades 4-8 Educator Resources

300

Job Interview Coaching for Adults & Teens

(College & Career Pathways)

Linked In Learning

300

“I'm an international student and I want to keep up with current events back home.”

Pressreader (magazines in many languages)

Bookan (Chinese magazines)

Overdrive (magazines in several languages)

300

“I’ve been checking Coursera every day, but it’s always full. When will seats open up?”

Check the FAQs or Sharepoint for details about Coursera

400

Palace

eBooks & Audiobooks, from multiple vendors

400

“I’m travelling to Brazil next month and want to learn more about the culture.”

AtoZ The World or Global Road Warrior

Mango or Pronunciator

Worldmark Encyclopedias

400

U.S. Citizenship Mock Interview Practice

(Adult Services)

ProCitizen

400

“I teach adult ELL and I have a student who needs help with the basics. Do you have anything to help them practice outside of class?”

Pronunciator (has English classes taught in 144 primary languages)

Mango (has English classes taught in 21 languages)

400

“I read the New York Times online so often that I have the link bookmarked. But today when I tried to open it, the page wouldn’t load. What’s wrong?”

Verify that the patron is using the correct link.

Check the eResources page to see if the URL for NYT remote access matches the patron's bookmark. 

500

Alexander Street

Recorded performances of theatre, dance, and music

Arts education & instructional videos

Documentaries & interviews

500

“I'm looking to open a new business and want to do some market research.”

Data Axle Reference Solutions

PrivCo

Rich's Business Information

500

Digital Skill Building Class

(Digital Equity)

Northstar

500

“I want to become a US citizen and learn more about educational or professional opportunities, but I don’t speak English.”

Learning Express Library: Recursos Para Hispanohablantes

ProCitizen en Español

500

“I downloaded the PDF version of an eBook, but when I try to open it in Adobe Digital Editions it says E_ADEPT_REQUEST_EXPIRED. 

Help!”

Create a ticket to escalate to ERT