A
How long will it take for the GOGW to reflect on the customer’s account
It will be available right away. Then we let the customer know that this will take 24 hours to set the customer’s expectations.
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Can the customer withdraw money at an ATM and take it from their Chase Saver account? Justify your answer.
No. Cards can be pointed only to standard accounts.
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What are the Digital Wallets we support?
Apple Pay and Google Pay
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Can I accept a wire transfer from the US using my Chase UK account?
No, we don't offer international transfer yet
If customer wishes to increase his/her withdrawal limit, to which team should you hand over the customer’s request?
Fraud Operations
What are the 2 types of payment screening/alerts?
Sanctions and Fraud Alerts
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How long do transactions stay in Pending status for?
7-30 Days
Are there fees for using my card abroad?
No
What’s the contactless Rolling Limit before Chip and PIN?
£300
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When do we generate the customer’s monthly statement?
Every 2nd of the month
Who will handle a non-fraud related direct debit dispute that is less than 25 GBP?
BOPS
How long will it take to have my Gambling option turned on on my card?
48 Hours
What are the 2 notification types a customer will receive if they're payment is on hold due to Sanctions?
SMS and Email
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This is the maximum deposit for Chase Savers account
£250,000
If customer decided to leave Chase, how long does he/she needs to wait in order to join Chase again?
12 Months
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What should you advise the customer if you see that the card got declined due to CONTACTLESS_LIMIT?
You've reached your contactless limit. To reset your limit, please use Chip & PIN next time you pay by card.
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For round ups when is the interest paid?
1st of the Month
BIC ( Bank Identification Codes ) is also known as?
SWIFT Code
Customer contacts us to report that their card details have been compromised and wants us to reissue a new one, but you saw that card details have been reissued more than 3 times during the last 12 months, what will you do as an EDB specialist?
Assign case to Fraud Team
If customer wishes to change her legal name, to which team should you hand over the customer’s request?
BOPS
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What is the payment limit for Direct Debit?
We align to the Bacs payment limit on a Direct Debit which is £20,000,000.00
When does my monthly ATM foreign withdrawal limit reset?
Every 1st of the Month
____________ is a look-up and validation service to enable payers to check the account name registered against a payee’s sort code and account number at a 3rd party bank.
Confirmation of Payee
Some merchants are asking for our Address to complete the Direct Debit form, which address are we going to provide for this?
Chase UK 25 Bank Street London E14 5JP
What does it mean if the customer gets an FNDI decline reason on their transaction?
Insufficient funds on card
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