BILLING
Once the bill is out are we able to backdate a plan to cover overages?
No
On My info can can we view our schedule?
Yes -For any reason verint is not working we can view our schedule on my info
Ring Alarm Security Kit
Active now COVID-19Returns & Exchanges are now 30days instead of 14 for a wfg?
FALSE we did offer an extended return period but only for purchases made 3/16/20 - 5/31/20
Assisting Customers with Inventory Questions
do we contact retail locations to provide cst of our inventory for a device? yes or no
no
In the event a customer is inquiring about inventory levels at our Retail stores, it is important to not contact the Retail location as we cannot provide specific inventory levels or reserve a device.
If cst needs a new Apo date ... what do we need to change?
Billing cycle date
name the tool use to check if cst number ( from another carrier ) is eligible to be port in to Verizon
LNP validation tool
What Promo do we have running for iPhone 11/ iPhone 11 Pro Max?
iPhone 11/ iPhone 11 Pro Max up to $850 with Trade In
"Is the Trouble Shooting Guide only used for Device Issues?
False - There are many TRG Options "Example "How to's w/various Device/Account questions" Remote View to View customer screen & more.
Name name of the 2 new devices Samsung launched this month
Samsung Galaxy Z Fold2 5G & Galaxy Tab S7/S7+ 5G
Name the 2 ways to set up auto pay?
My Verizon
APO IVR
SPLIT
Name ALL five premium unlimited plans.
Above, Beyond, Get More, Do More and Play More
open enrollment ends on Dec 03 2020
True Fall 2020 open enrollment is here. Starting 10.5.2020 through 12.3.2020, customers get another chance to protect their eligible devices with Verizon Protect or any other device protection option.
Hurricane Sally Relief Offer
Verizon will be offering Unlimited talk, text and data to select Prepaid and Postpaid customers on metered plans from what dates will this promo cover?
September 15 – 21.
If there is an existing PTP, where do we go to get the dates changed if needed?
Transfer to FS
Where do we go to complete a Transfer of Service?
_________% off Add-on Accessory Offer for In-Store Pick-Up what is the discount percentage we are offering cst to do a store pick up?
Get an additional 10% off one regular-priced or discounted accessory for In-Store Pick-Up.
FYI 10/1/20 - 12/31/20
Exclusions:
Loyalty: 55+ Discount can be offer to any senior cst over 55years old
False To qualify for the offer, customers will be targeted by Marketing based on eligibility requirements. This means customers must qualify through the offer which is available in My Offers/Compass. Do not recommend this offer if the customer is not eligible.
Update: Fall 2020 Shift Bid Schedules
What day the new schedules will start?
Sunday, November 15
Open PDF bill and at the VERY bottom of bill is the explanation of surcharges.
What do you call an Alligator detective?
An investigator!
For the Samsung BOGO/BOGOHO 10/1/20 - 11/8/20 name 1 of the 3 devices eligible
GS20 Series
GS20 FE
Note 20 Series
Samsung Galaxy Z Fold2 5G
Call filter on a line that is being use with a dual sim is only charge once since is just 1 device
False Call Filter (formerly Caller Name ID) is not compatible with eSIM lines.
(LTE Home Internet) what are the speeds that we offer for the LTE Home Internet?
hint 10/02/2020
On October 1, we expanded our LTE Home Internet service to even more markets. This internet solution offers typical speeds of 25 Mbps up to 50 Mbps to customers in rural areas with limited home internet options.