This product allows the customer access to ondemand, PPV, Premium channels etc..
What is Xfinity TV
100
This is the first step of order entry for a change of service process
What is Scheduling
100
This section allows the customer to program their remote, schedule a DVR recording
What is Xfinity TV
100
What are the four goals of Trouble Shooting as part of how can we divide and conquer to help customers troubleshoot their issue?
Identify, Isolate, Fix and Verify
100
This section is what the tech can read on the customer's order
What is the WIP
200
This modem is used for data and voice service and allows the customer to connect a Tablet, Smartphone, IPAD
What is Wireless Gateway
200
This Order Entry allows the customer to do it themselves
What is a SIK
200
This section allows the customer to download Norton anti-virus, check email, add new email address etc...
Xfinity Internet
200
What Billing systems verifies services and ensures customer is not in a Non-pay or disconnect state?
CSG/Vision
200
This device allows the customer to connect the internet using a coaxial cable. It is responsible for converting the signal between the customer’s equipment and the Comcast cable plant
Cable modem
300
This package comes with over 200 channels, download speed of 105mbps/20mbps upload speed and unlimited local/long distance voice service
HD Premier XF Triple Play
300
This process allows you to bundle the customer products together as well as add a new LOB
What is repackage
300
This section allows the customer to set up text messaging, change voicemail pin, etc…
What is Xfinity Voice
300
This tool verifies the device is functioning properly?
What is Einstein
300
This device allows for multiple internet connections, wired or wireless.
Router
400
This product allows customer the convenience of watching there home away from home
What is Xfinity Home
400
This tells the tech what to bring to a customers home, if you are entering a SIK it tells the fullfillment teams what to pack
What is a Task Code
400
You can manage your alerts, edit basic setting etc…
Users & Preferences
400
This is declared when all services are no longer working
What is a Outage
400
This equipment only works in 1 way capacity its limitations include: no IPG, no PPV or On- demand.
Single Stream Cable Card
500
This product is new to Comcast, it allows the customers to view real time Traffic, Weather, Play Pandora, etc
What is X1 Platform
500
This section shows you the money when you enter a order
What is the shoppping cart
500
This section shows the status of what the LOB the customer is connected for
Connection Status
500
Name the three ways to use/locate the ITG’s in Einstein,
Search, Recommended to you based upon health/billing checks, and Manual click on the symptom
500
This equipment automatically comes in the HD complete package