Misc
What are 4 ways to verify a claimant when they call into us?
SSN, First and Last name(middle name/initial if provided on claim) DOB and spelling of MMN
What is the earliest time you can start signing on too the system?
7:50 EST
Which control trumps all controls?
MCU, Identity controls Do Not Pay - See Log
Name 3 documents claimants can use to verify ID
NYSID/DL(any state) SSC, Birth Cert, Passport, Marriage cert, Divorce cert etc..
Claimant has wages in another state and none in NY, I can tell them where the wages are coming from. True or False
False
What are different way Claimants can get documents to us? (ID docs and other docs as well)
ID.ME, Online portal, Fax or mail
What is the first thing that should be opened after you clock into Workday right before clocking out of workday for the day?
Your max dialer
I see a claim in another state, I can tell the claimant where I see the claim. True or false?
True
(going back to claim/wages in another state) If payments have been made on the NY claim you then do what?
Post the disq for wages/claim in another state
The earliest effective date and last day worked we use for part time worker claims.
What is 1/18/2021
What does claimant need to do if you find a NEW HIRE BLOCK in comment log?
Go to NY.GOV acct, complete online questionnaire and do not process any certs. After online questionnaire is completed, block is removed, certs can be processed
Youre creating a new claim for a part time worker claiming part time benefits as of 1/18/21. I put this as the reason for seperation.
What is lack of work.
When is a claimant getting extensions on their claim instead of a new Original Claim?
What is when theres been no intervening work between the original claim and new claim/or no 10 time the benefit rate.
I took some PUA certs today, i then write those dates on my tally sheet, true or false?
False
What are ways to tell if the claim is PUA or REG UI?
LO number, rate(but dont count on it being 182 all the time) covid 19 non ui/self employed as last employer
The control that trumps all controls.
What is MCU/Do not pay see log
Claimant calls in and said they certed incorrectly, i then?
Xfer to claim spec
I see the claimant has wages in another state. I tell him where the wages are. True or False.
False.
Claimant calls in and states the claim thats opened isnt theirs and they didnt file it. I dont see a mcu tag anywhere on the account or a do not pay see log message. I then.
Post a disqualification then refer then to the fraud number and NYS fraud website.
Claimant calls in missing payments with a banking gd issue that used to be on there. Do I do a trace letter request for their missing weeks?
No
Im sending my tally sheet over after my last call. I include what on my tally sheet.
I also send it over to what people before what time?
Certification dates(should always be that day, unless youre correcting one that got denied.) SSN with dashes, your name, manager name, dates in 1/31 4eds 2/7 eds 2/14 eds form. verif MMN Y, prior claim y or n and sent to bri y or n.
sent over to manager, troy all claims, travis, rachel murray. all labor emails beofre 4pm
The max amount of hours and gross wages a claimant can make per week and claim benefits.
What is 30 hours a week and $504 in gross wages.
Claimant calls in with an ID.ME verified in the comment log. The first thing I do.
What is check SIDI/IBIQ for claims or wages in other states. also check to see if its been 10-14 days since its been verified on the claim
How many weeks of Reg UI and extensions available currently?
99 weeks.
I see banking GD control in session C. Whats the best way to handle that control?
pulling up the one note for greendot and filling out survey(changing mmn and pin if you believe its the claimant)