Phishing
What should you do if you suspect phishing from an email?
Click on the report phishing button
What are the steps for finding a meter reading?
Data overview---> Technical tab---> Click on Device
What is the high bill call flow?
Analyze-->Probe--->Resolve
What should you do by the end of every week?
Approve your time
Where do you search for job-relevant information?
BOLT
What process should we follow if we suspect phishing?
Stop, think, and review
What fly-outs are available on the Business partner overview tab?
1. Create contact BP
2. Create prospect BP
What three components make up a bills charges?
Generation, Transmission, and Distribution
What should you click to view the internal jobs posting board?
Careers
What is T.O.P.
Thermostat Optimization Program
What are the three main types of phishing emails?
1. Click Only
2. Attachment
3. Data entry
You should always search for a business partner on the business side, true or false?
False
What page do you find the service order number for the bill?
2nd
Where can you view your current and past time clock punches?
Employee Timesheet
What does RAC stand for?
Residential Aid Credit
Who is the first line of defense and play a crucial role in helping to secure our assets?
YOU!
How do you check the number of interactions a BP has had?
Data Overview
What page of the bill can you find the next meter read date?
2nd
How long does it take to correct a missed punch?
60mins
What is the definition BPEM code: MR61
Changes to Technical Master Data for gas only service, or the gas portion of an electric/gas account.
What type of phishing email can also appear to be from a collogue or a boss to prompt a response?
Spear-Phishing
What information should you verify if a BP gives you their address?
First & Last
Address
Confirm Phone #
Confirm SS#
What should you check for when a BP calls about a high bill?
Installment plan, deactivated budget billing plan, dunning deposit, or returned payments
How many icons should be displayed on your dashboard?
5
Where do you go to find charges from a third supplier?
Last page of the bill