Show:
Feelings
Departments
Technical Stuff
Phone Etiquette
Miscellaneous
100
A relese or expression of strong feelings or emotions.
What is to vent?
100
The office you call when you don't know where else to call.
What is the Call Center?
100
The place you call when you are having computer issues.
What is the Help Desk?
100
The first thing you should do as you answer a call.
What is to smile?
100
To take time for yourself.
What is to take a break?
200
Feeling or showing pleasure, contentment, or joy.
What is being happy?
200
The office you speak with to make a Solid Waste payment over the phone.
What is the billing office?
200
The place where all of the answers to our callers' questions are held?
What is knowledge?
200
Something you should never do when on the phone with someone who does not speak English very well.
What is to raise your voice?
200
The wonderful tool used in the Call Center to keep up with who is where.
What is the Call Center Calendar?
300
A strong feeling of grievance or displeasure.
What is anger?
300
The department under which Code Enforcement falls under.
What is Planning and Zoning?
300
The name of the instant messenger?
What is Office Communicator?
300
A feature of Openscape (ProCenter) that you should ignore when on the phone and lots of calls are building up.
What is the Queue?
300
The device used by CSRs to keep them from having to pick up the phone receiver everytime the phone rings.
What is the headset?
400
The ability to enter into, understand, or share somebody else's feelings.
What is sympathy?
400
The office in which you call to get the color code for the day.
What is Court Referral?
400
The integrated software to Lagan where CSRs answer the phone.
What is CTI?
400
Something you should not do when on the phone with a citizen. The citizen deserves your undivided attention.
What is multitask?
400
The statement banned from the Call Center because we are not "just anything".
What is "this is just the Call Center?"
500
The ability to identify with and understand somebody else's feelings or difficulties.
What is empathy?
500
The department you call to report a dead animal on the roadside.
What is Solid Waste?
500
The program used to clock in and out?
What is Kronos?
500
Something you should not do across the room in the Call Center since others are on the phone.
What is to yell?
500
The number of calls the Call Center averages each month.
What is 30,000?