MARITES
Para sa EC at ST calls, ano ang mahalagang makuhang information?
Updated contact information at malaman ang availability ng client
What is the allowable PTP grace period
3 days
Call Date: September 2 Client: "Marami po akong binayarang bills at hindi na ako nakapagtabi para sa Spaylater ko. Magbabayad po ako bukas sa sweldo ko ng 958.60, gagamitin ko ang Gcash ko" Paano mo ito ido-document?
Prioritized other bills / MAD: 09/03/21 - 958.60 / Gcash
Which continent is the largest?
Asia
Ano ang best possible solution para sa RFD na Payment channel is not accessible to the customer?
Magbigay ng other payment channels
True
Scenario: Call Date: September 6 DPD: 1 Client: "Hindi ko naman tatakbuhan ang obligasyon ko sa SPaylater, basta babayaran ko yan sa katapusan. Okay lang sa akin na may late fees and alam ko na mafreeze ang SPL account ko". Agent: "Naiintindihan ko po na may preferred date kayo ng pagbabayad pero possible po kasi na maendorse na ang inyong account sa 3rd party collectors". Tama ba ang risk na ginamit ng agent?
Oo.
Preferred date is more than 10 days.
What is your body’s largest organ?
Skin
"Ang iyong SPayLater account ay ________ sa loob ng ________. I-update to base sa history ng pagbabayad ng account"
REVIEW / 24 TO 48 HRS
Which of the online banking platforms are not availble as payment option
a. Unionbank Internet banking
b. Metrobank direct
c. Robinson's bank
d. Security Bank online
Ano ang tatlong security questions ang tinatanong sa customer if sila ay natawagan sa EC no. or ibang contact number na hindi registered sa Spaylater?
Middle name
DOB
Registered shopee number
What is the symbol for potassium?
K
Ano ang CBPTP?
What are the 3 criteria for partial payment?
1. Over DPD 7
2. Limited Paying Capacity
3. Expressed interest
When to transfer account to EC?
If Borrower is not answering the call for 3 days
What animals are pearls found in?
Oysters
True or False: Para sa PTP calls, kinakailangan magbigay ng at least 2 risks, 1 lever
False
If a customer made a purchase today and his bill cycle closes on the 25th when is the customer due for payment?
October 5th
If EC is uncontactable for more than 3 days
If account 7 DPD and above and no contact since 1 DPD.
If Emergency Contact cannot locate/does not know Borrower.
What does WIFI stand for?
Wireless Fidelity