Resolving Conflict
What are conflicts?
Conflicts are problems that happen when two or more people want different things, see a situation differently, or disagree about what to do.
What should you do if someone tells you that you are wrong when you are actually correct?
Advocate for yourself!
Give an example of a bad apology.
"I'm sorry you feel that way", "Fine! Sorry. Now will you stop whining?", "I'm sorry but you were being really annoying
True or false: Friendships never have conflict
False: Every relationship, including friendships, have conflicts happen sometimes. What is important is how the conflict is handled.
How do you know you might be wrong?
Someone gives you new information; Someone explains something you did not know; You remember something differently than someone else; You check and find out your information is wrong; You realize your actions caused a problem; You misunderstood what someone meant
Give them space and time.
Name a way that conflicts can begin
People have different opinions, miscommunication/assumptions occur, feelings are hurt, someone was rude, or bad decisions/mistakes occurred.
How can you admit that you are wrong?
"You're right. I was wrong." "I misunderstood what you said." "I made a mistake." "I shouldn't have done that." "I see what I did wrong." "I didn't know that."
Why do apologies matter?
It helps rebuild trust, shows maturity, and strengthens relationships
Why is it important to solve conflicts?
Prevents small disagreements from turning into big deals. Helps you understand a situation from another's point of view (i.e. putting yourself in someone else’s shoes). Helps you build problem solving skills. Teaches us to pause and think before reacting. Helps us build strong friendships and relationships
Name a time you or someone made a mistake. Discuss how it was handled and find a better solution if needed.
Answers may vary
What are the 5 steps to giving a proper apology?
(1) Acknowledge what happened, (2) Accept responsibility, (3) Validate feelings, (4) Offer repair, (5) Change behavior
What are the 5 steps to solving conflict?
(1) Stop, (2) think, (3) express, (4) listen, (5) solve
You told your friend that you could go to Six Flags with them on Saturday. When you tell your mom, she reminds you that it is your sister's birthday that day. You realize you accidentally double booked yourself. What should you do.
Take responsibility for your mistake, apologize if needed, correct the mistake.
During lunch, your friend went to get their meal in the cafeteria and asked you to save them a seat. You told them you would save them a seat. However, you got distracted talking to someone else and forgot. When your friend came to sit down, there were no places for them to sit. Following the 5 steps of how to give a proper apology, how should you apologize?
"I'm sorry I forgot to save you a seat, I got distracted. I get it if you're annoyed with me. Let's find another table with more space."