Assignment Groups
Assists with SoftLab and SoftWeb Plus issues
What is Ambulatory Ancillary Applications.App
Password Requirements for ExpressBill Password Resets
Must at least 12 characters long, Must contain at least one number , at least one lower case number, one upper case letter and one special characters. Special symbol can be ! @ # $% and must not contain any spaces
What is Setting Up Dictation Accounts and Providing him/her with Dictation Code or Checking on Reports That Are Not Showing in Careconnect Yet
What can you find in the middle of Chicago?
Letter "C"
Troubleshoots and maintains all paper- based machines including label printers
What is Managed Print Services
Password Requirements for Invision Passwords
Need 7 or 8 characters, alphanumeric, must have not used password before
Name the Four THR Wi-Fi Networks
THR Provider
THR Guest
THPG Guest
What Login Blocks Is the Service Desk Permitted to Remove
What can travel all over the world while still staying in a corner?
A Stamp
Supports all local network and telecom activities at THR wholly owned entities with the exception of THPG. LAN - Local Area Network infrastructure at all entities except THPG - This includes hospitals and corporate/professional office buildings Wireless LAN - WiFi infrastructure at all entities except THPG Telecom incidents for all entities that are local to the entity itself except THPG.
What is Network- Telecom Operations.App
Process for Escalation Approval of High Priority/Major Incidents
Create ticket with all Documentation and Troubleshooting; Save the Ticket to SD queue as a 3; Post ticket in General Chat/Escalation Approval and ask for Approval; Keep the customer on the phone for additional ts if needed or documentation is needed; Escalation Approver/Lead or Supervisor Will Review- If Correct, He/She will add their name as Approver and advise you; If Not Correct, What is Needed Will Be Explained: Change priority to Correct Priority and Assign to Correct Team. Add to Whiteboard if Needed
What are Three Things That Field Services Do Not Support?
Fix Copiers/Printers/Fax Machines
Troubleshoot Clinical Hardware
Fix Furniture
EHR Group that Can Troubleshoot Server Printer Issues After SD Has Determined It is not a Hardware Issue
What has a tail and a head but doesn’t have a body?
A Coin
Careconnect Reporting- My Workbench Reports, My Reports, Clarity and Crystal reports and dashboards within Careconnect
What is CBI Operations and Administration
Info That Should Be Captured at The Beginning Of A CAll
Name, Employee Id, Location, Contact Number
What Are The Steps to Change AD Remotely?
1. They should first log into Windows (not the VPN) with their old password. Since they are not on the network, the computer should accept the old password. 2. Once at the desktop, they can go to http://pwreset.texashealth.org and change their password to a new one.
3. After changing their password, have them log into VPN with the new password.
4. Finally, have them lock their PC through Windows (CTRL+ALT+DEL, or Windows key + ‘L’)
5. Unlock the PC with the new AD password and it should cache locally.
Commonly Used Tool Used to Locate a Patient in Careconnect
How many sides are there in a circle?
Two – the inside and the outside
Name 3 Applications/ Programs that End User Virtualization Assist With
AppV
Workspace One
VMware Horizon
What Is THR's email retention policy? What Steps Can BE Done to Retain Emails Longer Than What the Policy States?
180 days and that is regardless of the mailbox/folder they are located in. They can be saved to OneDrive to retain longer.
There is also a RSAM exception that can be created
What Are Five Questions That Can Be Asked to Assist With Fact Finding/Troubleshooting
How long has this been happening?
What is Application Name/Software That is Experiencing the Issue? Have You Ever Had This Problem Before? Is Anyone Else Experiencing This Issue? How is the Progam/Application Being Accessed?
This Department is not an ITS Group and they assist with Correcting Incorrect Data Entered into Careconnect such as Misspelled Name, Incorrect Date of Birth
Data Integrity
What can run but will never walk?
Water