Inbound Focus
What does inbound focus mean?
When we're unpaused working on our list and staying available for sales.
What does outbound focus mean?
When we focus on making as many outbounds as possible and fully activating accounts.
The number of emails to send
35
For Google what does the status pending optimization mean
We have access to a verified GMB or it's Under Review
Who aside from Katie has been on the team the longest?
Trung
Which smo doesn't require an outbound?
Appeals, Pinterest, IG Connection
Which cases can we complete?
The ones that are currently on our GMB or SMO list after 1 attempt unless there's a follow-up appt.
The number of outbounds or talk time
50 or 3.5 hrs
When do we send the request for access to verified B&M listings
During onboarding
Who on the team has children
Dayana and Kiya
While working on inbounds which cs calls can we take?
SMO calling back in, incomplete onboardings, unsigned agreements, and added values.
How long should a Google account remain in not started?
Only while it's in incomplete onboarding. Once activated the status is changed.
The number of Fully Activated Accounts
5 for Incentive 6
What are the names of Marilyn and Katie's dog?
Lucy and Lyla
What do we not want to do during inbound focus?
Make outbounds unless approved or follow up for appts
What do we not want to do during outbound focus?
Onboardings
CS Calls
Responding to Emails/SMS
Emailing all GMB + SMO Not Fully Activated
SMO that Doesn't Require Outbounds
The number of onboardings to complete
4
Which Google Statuses is the onboarding team responsible for?
- Not Started
- SA - Owned
- Phone Verification
- Phase 1
- Request Sent - Owned
Who on the team has been with the company the longest?
Katie
What is the order of priority for the inbound focus
Onboardings
CS Calls
Responding to Emails/SMS
Emailing all GMB + SMO Not Fully Activated
SMO that Doesn't Require Outbounds
What is the order of priority for the outbound focus
Cases
GMB Not Started
GMB Phone Verification
GMB Service Area Owned
GMB Request Sent Owned
SMO Not Started
SMO Pending Credentials
SMO Verification Codes
SMO IG Connection Error
GMB Postcard Sent
GMB Pending Postcard RAR
The number of daily goals to hit
3 out of 4
What does phase 1 include
Postcard RAR, send postcard, request sent - not owned, and SA - Not owned.
Who on the team aside from Katie has been with the company the longest?
Gabe