Empathy
Feeling pity or sorrow for someone else's misfortune.
Sympathy
A disorder that primarily affects a person's emotional state.
Mood disorder
Stating your name and explaining why you are there.
Introducing yourself
A process through which individuals improve their health and wellness.
Recovery
Listening while giving full attention to speaker.
Active listening
A chronic, relapsing disorder characterized by compulsive drug seeking, continued use despite harmful consequences, and long-lasting changes in the brain.
Substance Use Disorder
Questions that cannot be answered with a yes or no (who/what/where/when/how).
Open-ended questions
An action or situation that can lead to an adverse emotional reaction.
Trigger
The act of being present and supportive.
Compassionate presence
A powerful emotional response to a distressing event.
Trauma
Repeating either exactly or paraphrasing what the other person says.
Reflecting
The ability to withstand adversity and recover from setbacks.
Resilience
Understanding and sharing the feelings of another.
Empathy
A disorder defined by abnormalities in one or more of the following five domains: delusions, hallucinations, disorganized thinking (speech), grossly disorganized or abnormal motor behavior (including catatonia), and negative symptoms.
Schizophrenia spectrum and other psychotic disorders
The ability to have an honest give and take conversation.
Building rapport
The belief that recovery is possible. An optimistic state of mind.
Hope