Name That Loan
The Maximum Loan Amount for this Loan is $100,000
What is a Personal Unsecured Loan?
If the member is registering a vehicle in one of these states, they will receive (or be required to print from usaa.com) an additional copy of the Security Agreement. The state entity will need the Security Agreement to file USAA as lien holder
What is a Duplicate Contract State?
When a member is eligible, use this updated option on the Take Action drop-down menu when submitting a Personal Unsecured Loan Application
What is the CLOE Loan Application?
These four core values reflect the values of our military and our membership and form the foundation of how we behave and make decisions
What is Service, Loyalty, Honesty, and Integrity?
This word represents the letter “U” in the phonetic alphabet
What is Uniform?
This Loan requires the MSR to access VINtek to check the status of the title prior to starting the application
What is Refinancing a USAA Loan?
If the member is registering a vehicle in of these states and there will be title changes, the Release of Lien (ROL) will be sent to the member by the current lien holder. The member will be responsible for handling title changes and adding USAA as lien holder
What is a Title Holding State?
These types of complaints include unlawful discrimination, significant member harm, violation of law/regulation or unlawful/unethical sales practices or tactics
What are High-Risk Complaints?
This USAA slogan is registered with the United States Patent and Trademark Office
“We know what it means to serve”
This is the correct order of the six branches of service in our military
What is Army, Marines, Navy, Air Force, Space Force, and Coast Guard?
The Maximum Approved Amount for this Loan must not exceed 9999.99 and may not include a POA in the application
What is an E-Unsecured Loan?
There are 8 of these states in this category and they include Kentucky, Oklahoma, and Maryland
What is Title Holding States?
This tool allows us to summarize complaints and is required to be used when there is an unresolved complaint present on the call
What is the Complaint Capture Tool?
Keeping our membership and mission first, being compliant and managing risk, and innovating and building for the future are just a few of the six key elements that make this upKeeping our membership and mission first, being compliant and managing risk, and innovating and building for the future are just a few of the six key elements that make this up
What is the USAA standard?
This law was created to provide extra protections for servicemembers in the event that legal or financial transactions adversely affect their rights during military or uniformed service
What is the Servicemembers Civil Relief Act (SCRA)?
This Loan Application will feature a prompt that recommends the member to add $100 to the 10-day payoff amount to cover additional interest accrual until the loan is paid off
What is Refinancing a Non-USAA Loan?
If refinancing in one of these states and NOT making any title changes, the member will need to send USAA the original vehicle title along with your signed loan documents before USAA will pay off your existing loan
What is a Title Holding State?
ID Comm will launch this at the beginning of each call and must be completed by the MSR before the end of the call, whether there was a complaint present on the call or not
What is the Resolution Questionnaire?
USAA was founded in 1922 after 25 Army officers came together in this hotel with the goal of insuring one another’s vehicles when no other insurance company would
What is the Gunter Hotel in San Antonio, TX?
This is another name for an E-7 in the United States Marine Corps
What is Gunnery Sergeant?
The Maximum LTV for this Loan Type is 90%
What is a Luxury Auto Loan?
In this type of state, a member that is purchasing a vehicle from an individual with lien may receive a Bill of Sale. USAA will pay off the seller’s loan but a request for the Release of Lien will not be necessary
What is a Non-Title Holding State?
Track the complaint on both of these documents when a member is calling in upset and the call is successfully transferred to our Member Resolution Team (MRT) for extra support
What is the Resolution Questionnaire (ResQ) and the Complaint Capture Tool (CCT)?
Of the four Culture Strengths USAA has enforced, this Strength focuses on ritualized artifacts, traditions, and routines woven into our fabric of everyday life (e.g., military birthday celebrations, RED Fridays)
What are “Established Rituals and Symbols Tied to a Strong Military History”
This is the year that the Continental Navy officially became the US Navy
What is 1798?