Administration
Which two airlines do we work with and which of our destinations do they fly to?
Volaris & Alaska fly to Loreto
When was the Client Experience team created?
2018
What famous platform can we compare our Knowledge Base to?
What is the turnaround time for a Member Inquiry?
48 hours
Our inventory fullfillment agent works hand in hand with what individual?
Nick Monetta
Who does our development queue support?
MS, Services, PA
What are our three main exchange company affiliates?
II, RCI, Elite Alliance
What's the purpose of our one year program campaign?
To encourage travel and avoid contract cancellations.
What is the purpose of our iSpring virtual trainings?
Easy access to training material without needing an actual trainer.
What areas/departments do we audit reservations for?
MS, PA, FD, Member Website
What has been the most significant project release in which IT and Operations were involved?
Member Website
What are the two main areas we look at when we audit phone interactions?
Member Experience & Technical
What is the percentage of MF return for the Member Rental Program?
65%
What is the difference between the Administration Team and the Client Experience Team?
Administration- Auditing Team
Client Experience- Clients, projects, outbounds
After training new hire agents and they jump on the phones, what is that period called and what do we focus on?
Nesting- Making sure the agent feels comfortable assisting our members and can easily use their resources to find the answer.