New Products
What is the highest capacity storage offered with our new iPhone 14 line-up?
iPhone 14 and iPhone 14 Plus - 512GB
iPhone 14 Pro and iPhone 14 Pro Max - 1TB
What are all of the ways a customer can purchase an iPhone device?
In full, financing with a carrier, Citizen's One, ACMI, or iUp
What ear tip sizes are available for AirPods Pro 2 generation?
Extra small, small, medium and large
What service is offered when purchasing a new Apple Watch SE, Series 8 or Ultra?
3 Months of Apple Fitness+
What is Murphy's new nickname?
Ultra-Murph
Which Apple Watch model features a customizable Action button?
Apple Watch Ultra
If a customer is interested in a carrier promotion, what is required?
Trade-in is required (and eligible plan)
What colors are offered for the MagSafe Wallet?
Midnight, Forest Green, Ink, Umber, Orange
How much does each Apple One plan cost?
Individual: $14.95/mo
Family: $19.95/mo
Premier: $29.95/mo
What is Taline obsessed with?
Podcasts
Which of our iPhones has the longest battery life?
iPhone 14 Plus
How do you sell an unlocked phone through Ways to Buy?
Begin every iPhone interaction with WTB! Instead of connecting to carrier, hit continue to offer Trade-in, AppleCare+ services and accessories.
Mac and iPad
How often a new games added to Apple Arcade?
Weekly! To preview upcoming releases, look for the Coming Soon section in the Arcade tab on the App Store.
What is Elle's favorite sweet?
Donuts
Apple Watch Ultra has the best water resistance of any Apple Watch. What's its maximum depth of water resistance?
up to 100m
What phones can do ODA?
iPhone 14 Pro, 14 Pro Max and SE
How can a customer swap their Apple Watch band?
If the device was purchased in full, we can offer an item swap. If the device as purchased through ACMI, we need to complete a return and repurchase of a newly kitted device.
What services are included with each Apple One plan?
Individual: Music, TV+, Arcade, 50GB iCloud
Family: Music, TV+, Arcade, 200GB iCloud
Premier: Music, TV+, News, Fitness+, Arcade, 2 TB iCloud
Where did Ben work before coming to Apple?
Disney
What display feature is exclusive to Apple Watch Series 8?
Always-On Retina display
What does ODA require?
A customer has to be AT&T or T-Mobile, have a working phone that has service, and needs to know the billing zip code, last 4 social, or PIN number to the account
What screen protectors are compatible with our new iPhone 14 line-up?
One Diamond - iPhone 14, 13 and 13 pro
Two Diamonds - iPhone 14 Plus, 13 Pro Max
Three Diamonds - iPhone 14 Pro
Four Diamonds - iPhone 14 Pro Max
What is the newest workout type added to Apple Fitness+?
Meditation
Who is a wax figure in San Antonio in World of Wax?
Annie